To truly change a brand's narrative, marketing's 'talking the talk' is insufficient. The product experience itself must embody the desired story. This 'walking the walk' through the product is the most powerful way to shape core brand perception and make the narrative shareable.

Osher's team realized users didn't want to learn a new way to brush. Their solution was a hybrid head with an oscillating top part and fixed lower bristles. This let people brush normally while getting electric benefits, creating a major user advantage and a strong, defensible patent.

A study found that ambient noise significantly slows cognitive development. This insight can be used to rebrand a commodity like earplugs. By positioning them as "Study Ears"—a tool for better memory and focus, not just noise blocking—you can create an entirely new product category with strong marketing hooks.

Naming the brand "This Works" created a non-negotiable promise to consumers. This forced the company to build its entire marketing and R&D strategy around tangible evidence, including user studies, clinical trials, and neuroscience research, to continuously earn brand trust through "proof-pointing".

John Osher didn't try to make a cheaper version of the $80 electric toothbrush. Instead, he positioned the $5 Spinbrush as a superior alternative to the $3 manual toothbrush. This re-framing of the competitive landscape created an entirely new market category.

When customers are hesitant to adopt a new product due to uncertainty about its value or ease of use, lower the upfront cost of trial. Create a low-risk way for them to experience the benefits firsthand, like a car test drive or a 'white glove' training session, to resolve their uncertainty directly.

The founders deliberately crafted a customer journey with four sequential "wow" moments: seeing the unique design, feeling its unexpected lightness, experiencing the immediate comfort upon wearing, and finally, feeling the effortless performance while running.

Instead of inventing a completely new market, position your product as a sub-category of something people already understand (e.g., "like live chat, but for sales"). This "horseless carriage" approach makes innovation digestible by grounding it in a familiar concept, as Drift did.

For commodity products with low differentiation (e.g., cereal, razors, shampoo), a collectible can be the deciding factor at the point of purchase. It acts as a powerful lever for trial. A consumer might buy for the collectible initially but discover they like the core product, converting them into a long-term customer.