Instead of a universal definition, "real progress" is achieved by first defining what change you want to see in your organization. You then adapt your ways of working—strategy, discovery, OKRs—to support that specific goal, rather than just following a generic playbook.

Forget “loving the process.” The process is a non-negotiable requirement for achieving goals. Treating it as a task that must be done, rather than an activity you must feel passionate about, removes debilitating emotion and ensures consistent, high-quality execution.

Systems—repeatable processes that save time, energy, and stress—are more reliable than willpower, which fades. Instead of just setting goals, build systems that make achieving them the default outcome, even when motivation is low.

When handed a specific solution to build, don't just execute. Reverse-engineer the intended customer behavior and outcome. This creates an opportunity to define better success metrics, pressure-test the underlying problem, and potentially propose more effective solutions in the future.

In a scaling company, a CRO must balance hitting immediate targets with building for the future. An effective model is the 70/30 split: 70% of time is focused on closing deals and hitting the quarterly number, while the other 30% is invested in creating the repeatable processes required for the next growth phase.

Robinhood is shifting its planning process to focus on what will be announced at its next public product keynote. Instead of setting abstract internal goals, this aligns the entire company around concrete, customer-facing deliverables and creates a powerful, immovable deadline for shipping.

For creative entrepreneurs, systems are not creatively restrictive; they are liberating. By automating foundational processes like marketing and lead nurture, you eliminate decision fatigue and repetitive tasks. This creates the mental space and reliable structure necessary for deep, focused creative work to flourish.

While goals set direction, they are temporary. A system is the collection of daily habits and processes that drives long-term, repeatable success. Winners and losers often have the same goals; the system is what differentiates them. Focus on the process, and the results will follow.

The most durable growth comes from seeing your job as connecting users to the product's value. This reframes the work away from short-term, transactional metric hacking toward holistically improving the user journey, which builds a healthier business.