When selling cross-culturally, it's better to admit you're not an expert. Do your research, but also state that you understand you don't live in their world and what you've learned may not be perfectly accurate. This humility builds more trust than pretending to be a cultural insider, which can backfire.

When managing teams across different cultures (e.g., US, Taiwan, Japan), a leader can bypass complex cultural frameworks by simply asking each person, 'What's the best way for me to deliver feedback to you?' This personalizes communication, eliminates guesswork, and demonstrates respect.

When thrust into unfamiliar or intimidating settings, pretending to be an anthropologist can dissolve imposter syndrome. This mental shift reframes the situation from a personal performance test into a field study. It transforms discomfort into curiosity, allowing you to observe, take mental notes, and feel like you belong.

Coach Steve Kerr learned from mentors Phil Jackson (a "beatnik") and Gregg Popovich ("military style") that success stems from authenticity. Despite completely different approaches, their leadership was effective because it was true to their own values.

Effective leadership isn't about one fixed style. It’s about accurately reading a situation and adapting your approach—whether to be directive, empathetic, or demanding. Great leaders know that leading senior executives requires a different approach than managing new graduates.

The popular 'warts-and-all' leadership style can be perceived as weakness if the company culture values a more traditional, stoic approach. Leaders must first assess their organization's unwritten rules of leadership and then decide whether to conform, subtly push for change, or find a new environment.

There are no universal leadership traits; successful leaders can be introverts, extroverts, planners, or chaotic. What they share is the ability to make others feel that following them will lead to a better tomorrow. This emotional response is what creates followers, not a specific checklist of skills.

People instinctively categorize others based on identity markers, meaning leaders will always be "missorted" through flawed assumptions. Instead of fighting this, effective leaders must accept this reality and act authentically, rather than becoming paralyzed by attempts at perception management.

Leaders often try to project an image of perfection, but genuine connection and trust are built on authenticity and vulnerability. Sharing your "brokenness"—insecurities or past struggles—is more powerful than listing accolades, as it creates psychological safety and allows others to connect with you on a human level.