When you're wearing multiple hats as a founder, the first step to effective delegation is identifying and offloading the tasks you dread doing, such as payroll. This not only frees up your time for high-leverage activities but also dramatically increases your day-to-day job satisfaction and energy.
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The primary purpose of hiring is not to add capacity for growth, but to free up the founder's time from low-value tasks. This allows the founder to reinvest their unique talents into activities that truly drive the business forward, making growth an outcome of strategic time reallocation.
Founders often hoard tasks they dislike, feeling they shouldn't burden others. Shopify's CEO realized this leads to misery and that every task he dreaded was an exciting growth opportunity for someone else. This reframes delegation from burden-shifting to opportunity-creation.
Shift from being a doer to a director. Handle the initial 10% (creative direction, outcome definition) and the final 10% (review, final polish), while delegating the core 80% of execution to others or AI. This maximizes your unique input while leveraging others' time.
When deciding who to hire next, the most effective strategy is to identify the biggest pain point. Specifically, hire someone to take over the task that you, as the leader, are spending the most time on that you don't want to be doing. This is the key to unlocking your own productivity.
Many entrepreneurs love their core business but lose motivation as their role expands to include responsibilities they dislike (e.g., finance, operations). The solution is to reinvest early profits into hiring employees to handle these tasks, freeing the founder to focus on their strengths and passions.
The primary goal of hiring should be to reclaim the founder's time from low-value tasks. This frees up the business's most valuable asset—the founder—to focus on high-leverage activities that truly drive growth, rather than simply adding capacity.
Most assume ambition drives the need for leverage. The reality is that offloading tasks frees up cognitive space, allowing your ambition to grow. When you're not overwhelmed by daily urgencies, you can focus on bigger, more important goals.
When auditing your tasks, apply a brutal filter: unless it requires your unique strategic thinking ("your brain") or your personal communication ("your voice"), you don't personally need to do it. It can be delegated or automated.
Don't wait for a large budget to learn delegation. Start with inexpensive tools like ChatGPT to practice offloading tasks and articulating needs. This 'ladder of leverage' allows you to build the core skill of delegating, making you far more effective when you eventually hire human assistants and chiefs of staff.
Danny Meyer performs a quarterly audit of his daily tasks, identifying 20% of activities that others could do better. He frames delegating these as an act of generosity that enables team members to grow and frees him to focus on his unique value-adds.
