Analysis of Instagram stats showed the founder that posts featuring her, sharing behind-the-scenes content, and involving customers in decisions generate the most engagement. This validates the strategy of deeply intertwining the founder's personal identity with the brand.

Contrary to the belief that businesses must appear flawless, sharing behind-the-scenes struggles and unpolished content can build stronger community and loyalty. This raw authenticity resonates more with audiences than a curated image, humanizing the brand and making customers feel like part of the journey.

As AI makes content creation feel robotic, businesses must stand out by publishing authentic, behind-the-scenes content. This includes showing processes and unique stories. If sharing content doesn't feel slightly uncomfortable, it is likely not real enough to build trust and differentiate your brand.

Trust is now built through credible personalities, not just branded content. Channels like podcasts and newsletters succeed because they are personality-driven. HubSpot's CEO advises businesses to identify and empower internal figures with high authority to represent the brand.

Instead of forcing a vague, high-level corporate story, Rippling focuses on building distinct, powerful narratives for each core buyer persona (HR, Finance, IT). This allows for more resonant messaging and avoids the generic "transform your business" trap, even as the overarching company story remains a work in progress.

A brand's own marketing narrative is never as powerful as its customers' authentic stories. The core of advocacy and influencer marketing is facilitating opportunities for satisfied customers to share their positive experiences, as their voice carries more weight and credibility than any corporate message.

Instead of traditional corporate social media, video software company TLDV hired TikTok creators known for their satirical content aimed at product managers. These creators became the brand's personality on social media, proving that B2B company pages can be engaging when they stop acting like a logo and start acting like a person.

When asked to create an ad about Ramp's cutting-edge development team, the speaker ignored abstract concepts like "sprint cycles." Instead, he told the story of a uniquely brilliant developer named Calvin. This approach makes technical superiority relatable and memorable by focusing on a real person, not an impersonal process or feature.

As audiences push back against AI-generated and overly polished stock imagery, featuring real people in authentic situations will be critical for engagement. Showcasing your team, customers, or volunteers in natural settings—not on a green screen—builds trust and connection, making genuine humanity the key to cutting through the noise.