Designers often focus on selling their craft to design managers, but the final hiring decision frequently lies with product leaders. To succeed, designers must frame their value as a business investment, emphasizing the ROI and metric impact that resonates with the ultimate approver.

Creativity thrives not from pressure, but from a culture of psychological safety where experimentation is encouraged. Great thinkers often need to "sit on" a brief for weeks to let ideas incubate. Forcing immediate output stifles breakthrough campaign thinking.

A common failure mode for new CROs is attempting to create the sales playbook in isolation. Core pillars like ICP and value proposition are company-level decisions. The CRO's role is to be interdependent, facilitating this cross-functional creation process, not dictating it.

The traditional product management skillset is no longer sufficient for executive leadership. Aspiring CPOs must develop deep expertise in either the commercial aspects of the business (GTM, revenue) or the technical underpinnings of the product to provide differentiated value at the C-suite level.

Creating a genuine brand voice requires deep immersion, not just a brief. By spending months interacting with dozens of employees across all departments, a consultant can uncover the shared language and core truths that form an authentic, resonant voice.

Amazon's CCO notes that ideas, like redesigning their boxes, are rejected due to complex operational implications, not a lack of bravery. The term "not brave enough" is a red flag that an agency hasn't understood the core business tradeoffs and why an idea is unfeasible to implement.

The discussion over in-house versus agency marketing is a distraction from the fundamental problem. The core failure in most marketing today—from billboards to social posts—is a lack of strategic intent. Brands are simply 'posting shit' without a clear purpose, a flaw that exists regardless of who executes the work.

Strict adherence to brand cohesion often stifles creativity and results in subjective boardroom debates. Brands achieve more by focusing on creating relevant, timely content that resonates with their audience, even if it occasionally breaks established stylistic guidelines.

The Chief Marketing Officer role at a large organization like Unilever is less about marketing execution and more about aligning the entire business—from R&D to finance and sales—around brand-centric change to navigate a dynamic market.