Coterie maintains its premium brand status by systematically rejecting initiatives that don't meet an extremely high bar. If a new product isn't 'demonstratively better' or in direct service to the customer, the company kills the project, protecting its brand and focus.

Related Insights

Saying 'no' to product ideas is often contentious. At GitHub, the process is simplified by first 'seeking the truth'—rigorously assessing if an initiative aligns with the team's definition of success. If it doesn't, the 'no' becomes an objective, logical conclusion rather than a subjective or political decision.

Instead of chasing trends or pivoting every few weeks, founders should focus on a singular mission that stems from their unique expertise and conviction. This approach builds durable, meaningful companies rather than simply chasing valuations.

Inspired by James Dyson, Koenigsegg embraces a radical commitment to differentiation: "it has to be different, even if it's worse." This principle forces teams to abandon incremental improvements and explore entirely new paths. While counterintuitive, this approach is a powerful tool for escaping local maxima and achieving genuine breakthroughs.

Organizations suffer from an excess of priorities, a modern phenomenon since the word was originally singular. To restore focus, use the "hell yes" test: if a new initiative doesn't elicit an enthusiastic "hell yes" from stakeholders, it's not a true priority and should be dropped or postponed.

A brand's strength can be measured by its "durability"—the permission customers grant it to enter new categories. For example, a "Nike hotel" is conceivable, but a "Hilton shoe" is not. This mental model tests whether your brand is defined by a narrow function or a broad customer relationship.

A brand that tries to please everyone is memorable to no one. To build a truly strong brand, you must be willing to be disliked by some. Intentionally defining who your customer is *not* and creating polarizing content sharpens your identity, fostering a passionate community among those who love what you stand for.

When pressured to hit quarterly targets with promotions, use a simple filter: 'Does this action increase the long-term desirability of my full-price product?' This framework helps balance immediate revenue needs with the crucial goal of protecting and building brand equity, preventing a downward spiral of discounting.

Eliminating a popular and profitable product line can be a wise long-term strategy. If a product, even a bestseller, creates brand confusion or pulls focus from your core vision, cutting it can strengthen your primary brand's identity and lead to more dedicated growth.

Club Penguin's founders lived by a simple rule: 'If it doesn't matter to an eight-year-old, it doesn't matter.' This filter forced them to reject prestigious but irrelevant opportunities like speaking at certain conferences, keeping them focused on their true customers: kids and their parents.

Drawing from experience at Typeform, the founders believe that low-quality internal materials inevitably lower the bar for customer-facing work. They enforce strict branding even for internal video messages to maintain a high quality standard across the entire company culture.