Saying 'no' to product ideas is often contentious. At GitHub, the process is simplified by first 'seeking the truth'—rigorously assessing if an initiative aligns with the team's definition of success. If it doesn't, the 'no' becomes an objective, logical conclusion rather than a subjective or political decision.

Coterie maintains its premium brand status by systematically rejecting initiatives that don't meet an extremely high bar. If a new product isn't 'demonstratively better' or in direct service to the customer, the company kills the project, protecting its brand and focus.

Instead of chasing trends or pivoting every few weeks, founders should focus on a singular mission that stems from their unique expertise and conviction. This approach builds durable, meaningful companies rather than simply chasing valuations.

While you don't need to be a parent to start a family-focused business, you must compensate for this blind spot. An investor would scrutinize a non-parent founder's early hires to ensure parents are on the team and have direct access and influence over key decisions.

A visionary founder must be willing to shelve their ultimate, long-term product vision if the market isn't ready. The pragmatic approach is to pivot to an immediate, tangible customer problem. This builds a foundational business and necessary ecosystem trust, paving the way to realize the grander vision in the future.

Organizations suffer from an excess of priorities, a modern phenomenon since the word was originally singular. To restore focus, use the "hell yes" test: if a new initiative doesn't elicit an enthusiastic "hell yes" from stakeholders, it's not a true priority and should be dropped or postponed.

Instead of monetizing core communication, Club Penguin offered its heavily moderated (and costly) chat service for free. This ensured a safe environment for all children, not just those from wealthy families, aligning their business model with their core mission of universal safety.