Not all champions are equal. They can be categorized into four types based on their appreciation for innovation and bias for action: the Complacent (low/low), the Teaser (high innovation/low action), the Protector (low innovation/high action), and the Transformer (high/high). This framework helps sellers tailor their strategy.
Related Insights
When working with an ambitious 'Transformer' champion who moves too quickly, the seller's job is to fill their gaps by adopting the 'Protector' persona. This means you must focus on the process, challenge assumptions about consensus, and proactively identify risks to ensure the deal doesn't implode due to your champion's enthusiasm.
Don't expect your organization to adopt a new strategy uniformly. Apply the 'Crossing the Chasm' model internally: identify early adopters to champion the change, then methodically win over the early majority and laggards. This manages expectations and improves strategic alignment across the company.
Don't just collect feedback from all users equally. Identify and listen closely to the few "visionary users" who intuitively grasp what's next. Their detailed feedback can serve as a powerful validation and even a blueprint for your long-term product strategy.
A 'Product Rebel' is not a constant disruptor but is situationally aware. Sometimes they must be a 'chameleon,' blending in with stakeholders to build trust. Other times, they must be the 'lead goose,' stepping out to galvanize the team towards a shared goal. The skill is knowing when to switch personas.
When introducing a disruptive model, potential partners are hesitant to be the first adopter due to perceived risk. The strategy is to start with small, persistent efforts, normalizing the behavior until the advantages become undeniable. Innovation requires a patient strategy to overcome initial industry inertia.
Don't pitch big ideas by going straight to the CEO for a mandate; this alienates the teams who must execute. Instead, introduce ideas casually to find a small group of collaborative "yes, and" thinkers. Build momentum with this core coalition before presenting the developed concept more broadly.
When driving major organizational change, a data-driven approach from the start is crucial for overcoming emotional resistance to established ways of working. Building a strong business case based on financial and market metrics can depersonalize the discussion and align stakeholders more quickly than relying on vision alone.
'Teaser' stakeholders value innovation and are vocally supportive of your solution, creating the illusion of a champion. However, they have a low bias for action and avoid risk, often due to a political or relationship-based position. To advance the deal, sellers must build consensus with other, more action-oriented individuals to support the Teaser.
The ideal champion, a 'Transformer,' has a high bias for action and innovation. However, this strength can become a liability. Their tendency to move fast can cause them to ignore crucial details and alienate other key stakeholders in a consensus-driven buying process, inadvertently killing the deal.
Don't just hand your champion a perfectly polished soundbite or business case. The act of creating it together—getting their feedback, edits, and "red lines"—is what builds their ownership and conviction. This process ensures they internalize the message and can confidently sell it on your behalf.
