The work of managing AI agents isn't less, it's different. It trades the emotional exhaustion of managing people for a more intense, sustained cognitive load, as you're constantly problem-solving and optimizing systems rather than dealing with interpersonal issues.
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AI is not a 'set and forget' solution. An agent's effectiveness directly correlates with the amount of time humans invest in training, iteration, and providing fresh context. Performance will ebb and flow with human oversight, with the best results coming from consistent, hands-on management.
As AI evolves from single-task tools to autonomous agents, the human role transforms. Instead of simply using AI, professionals will need to manage and oversee multiple AI agents, ensuring their actions are safe, ethical, and aligned with business goals, acting as a critical control layer.
As AI tools become operable via plain English, the key skill shifts from technical implementation to effective management. People managers excel at providing context, defining roles, giving feedback, and reporting on performance—all crucial for orchestrating a "team" of AI agents. Their skills will become more valuable than pure AI expertise.
Top-performing engineering teams are evolving from hands-on coding to a managerial role. Their primary job is to define tasks, kick off multiple AI agents in parallel, review plans, and approve the final output, rather than implementing the details themselves.
Companies aren't using AI to cut staff but to handle routine tasks, allowing agents to manage complex, emotional issues. This transforms the agent's role from transactional support to high-value relationship management, requiring more empathy and problem-solving skills, not less.
As businesses deploy multiple AI agents across various platforms, a new operations role will become necessary. This "Agent Manager" will be responsible for ensuring the AI workforce functions correctly—preventing hallucinations, validating data sources, and maintaining agent performance and integration.
Don't view AI tools as just software; treat them like junior team members. Apply management principles: 'hire' the right model for the job (People), define how it should work through structured prompts (Process), and give it a clear, narrow goal (Purpose). This mental model maximizes their effectiveness.
Pega's CTO warns leaders not to confuse managing AI with managing people. AI is software that is configured, coded, and tested. People require inspiration, development, and leadership. Treating AI like a human team member is a fundamental error that leads to poor management of both technology and people.
The job of an individual contributor is no longer about direct execution but about allocation. ICs now act like managers, directing AI agents to perform tasks and using their judgment to prioritize, review, and integrate the output. This represents a fundamental shift in the nature of knowledge work.
The skills of setting clear goals, understanding resource (model) strengths, and defining processes are the same for managing people and AI agents. Being a great manager makes you a great AI user, as both require clarifying outcomes and marshalling resources to achieve them.
