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  1. OnBase: Smashing Sales and Marketing Misalignments
  2. Ep. 563 | How AI is rewriting marketing, data, and the human side of sales
Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments · Oct 10, 2025

Marketing's next move: Fiona Shepard on the AI-driven 'change imperative,' reinventing GTM strategy, and navigating a fragmented buyer journey.

Marketing Is a Profit Center, Not a Cost Center to Be Cut in Downturns

In turbulent economic times, leadership often cuts marketing first. However, marketing is the lifeblood of an organization, driving revenue and reputation. Data shows that increased marketing investment during downturns leads to greater returns and long-term growth.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

AI-Driven GTM Strategies Mandate a Full Merger of Sales and Marketing

The long-discussed alignment of sales and marketing is no longer optional; AI makes it mandatory. To effectively use AI insights for GTM, organizations must operate as a single, harmonious unit, possibly even merging the departments organizationally to ensure seamless, data-driven execution.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

Generative AI Search Pivots B2B Content Strategy to Reddit and YouTube

Generative AI is replacing traditional search, causing inbound leads to "disappear off the edge of a cliff." To influence buyers, marketing must now focus on channels that feed AI models, such as Reddit and YouTube, and prioritize third-party authenticated sources over owned content and SEO.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

Leaders Have a Moral and Legal Duty to Reskill Their Entire Workforce for AI

The critical barrier to AI adoption isn't technology, but workforce readiness. Beyond a business need, leaders have a moral—and in some regions, legal—responsibility to retrain every employee. This ensures people feel empowered, not afraid, and can act as the human control layer for AI systems.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

"AI without the Why": Black-Box Signals Lead to Wasted Sales Efforts

AI tools that provide directives without underlying context—"AI without the Why"—are counterproductive. An intent signal telling sales to target a company without explaining the reason (e.g., what they researched) leads to generic outreach, wasted effort, and ultimately, distrust in the technology.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

Agentic AI Shifts Human Roles from Tool User to Agent Manager

As AI evolves from single-task tools to autonomous agents, the human role transforms. Instead of simply using AI, professionals will need to manage and oversee multiple AI agents, ensuring their actions are safe, ethical, and aligned with business goals, acting as a critical control layer.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

Late-Stage Buyer Engagement Eliminates Nurturing for "One-Shot Creativity"

With buyers entering the sales cycle in the final 15-20%, the classic multi-touch nurture model is dead. Brands no longer have seven chances to build a case. Instead, they get one shot to deliver a hyper-relevant, brilliantly creative message that converts a highly-informed buyer instantly.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago

The Traditional MQL/SQL Funnel is Obsolete as Buyers Self-Educate with AI

With buyers completing nearly 80% of their research using tools like Generative AI before vendor contact, the linear funnel is dead. Traditional metrics like MQLs and SQLs are meaningless. Go-to-market strategies must be rewritten to influence buyers during their independent, non-linear discovery phase.

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales thumbnail

Ep. 563 | How AI is rewriting marketing, data, and the human side of sales

OnBase: Smashing Sales and Marketing Misalignments·4 months ago