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Instead of negotiating where the company has home-field advantage, suggest a walk or coffee. This changes the dynamic from confrontational (across a table) to collaborative (side-by-side), making them more receptive to your requests.
To break the typical 'salesperson vs. buyer' dynamic, open the meeting by framing the objective as achieving a shared understanding of the problem, not deciding on a solution. Explicitly state that deciding not to proceed is a perfectly acceptable outcome for the meeting.
A truly successful negotiation requires both a great outcome and a positive experience for the other side. A key tactic is to strategically concede something you don't have to. This builds goodwill and ensures the relationship survives, which is crucial for long-term partnerships.
Instead of guarding information as negotiation advice often suggests, proactively revealing your position (e.g., intent to pay cash, trade-in details) can disarm the other party. This unexpected transparency encourages them to reciprocate, often revealing critical information, like their own compensation plan, which you can then leverage.
Instead of countering an objection, diffuse the conflict by relating to the underlying emotion. For a price objection, say, 'It sounds like you make really good decisions with money.' This shows empathy without agreeing their price is too high, lowering their defenses and making them more collaborative.
Instead of asking your champion to schedule the next meeting with the buying group, draft the invitation for them. This simple step removes friction and prevents the deal from stalling due to their busy schedule. It also allows you to control the narrative, framing it as a problem-solving discussion, not a solution pitch.
When your proposal is too far from someone's current position, it enters their "region of rejection" and is dismissed. Instead of asking for the full change at once, start with a smaller, more palatable request. This builds momentum and makes the ultimate goal seem less distant and more achievable over time.
You don't need a confrontational negotiation to get more. A simple, polite question like, "what's the chance there could be a little more?" is often enough to see a significant, around 20%, increase in your initial offer.
Develop the confidence for high-stakes negotiations by practicing with low-stakes, audacious requests. Asking "What's the chance I can get this coffee for free?" isn't about the coffee; it's about desensitizing yourself to the fear of rejection and building the courage to ask for what you truly want.
When faced with pushback like 'we already do that,' use the Ledge, Disrupt, and Ask (LDA) technique. Start by agreeing with them ('That's perfect, because...') to lower tension. This disarms them, allowing you to disrupt their assumption and then ask for the meeting without arguing.
Shift adversarial negotiations to collaborative problem-solving by transparently explaining your pricing model is based on four levers: volume, timing of cash, length of commitment, and timing of the deal. When a customer asks for a concession, you can explore which of the other levers they can adjust, making it a mutual exchange of value rather than a zero-sum haggle.