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During a long, multi-stakeholder demo where you are being scored against a checklist, your primary goal is to cover all required points. The AE's role must shift from driving engagement to managing time, ensuring every requirement is addressed to satisfy the grading matrix.
Presenting a 'Demo Flow' or 'Click Path' slide at the start does more than set an agenda. It gives you a pre-agreed framework to reference when prospects try to derail the demo, allowing you to politely maintain control and stick to the most relevant topics.
Instead of open-ended agenda items like "let's do intros," propose specific time frames, such as "Let me give you 90 seconds on me, you can give me 90 seconds on you." This small framing tactic establishes you as a professional who respects time, prevents conversations from meandering, and maintains control of the meeting's flow.
Treat meetings with various stakeholders (CTO, CFO, COO) as practice sessions. Telling the same story multiple times allows you to observe what resonates, identify weak points, and refine the message before a high-stakes presentation.
Founders mistakenly believe a demo should showcase every feature to prove the product works. The real goal is to make the buyer feel understood. Show the minimum necessary to make it 'click' for them that your solution fits the specific demand they just described.
In a high-stakes, strictly-timed presentation, every second is critical. Positive audience reactions like laughter or applause consume valuable time. The counterintuitive but necessary tactic is to continue speaking over these reactions, sacrificing the traditional 'pause for effect' to ensure the full message is delivered before being cut off.
Avoid demoing on a first call unless you are certain you can solve a prospect's specific, deeply understood pain point in under five minutes. A generic or rushed demo is worse than no demo, as buyers will draw negative conclusions. Only show the product if you can create an "oh shit" moment of realization for the buyer.
Generic meeting times like 15 or 30 minutes feel like placeholders that can easily run over. Offering a specific, short duration like a '9-minute kickoff' or '12-minute demo' triggers a psychological belief that you are serious about respecting the prospect's time, making them more likely to book the meeting.
Start every demo with two slides: one confirming the prospect's priorities ('What I Learned') and a second outlining the demo's agenda ('Demo Flow'). This ensures alignment and gives you control over the conversation, preventing unexpected detours.
To keep non-technical stakeholders engaged, don't show code or API responses. Instead, have team members role-play a customer scenario (e.g., a customer service call) to demonstrate the 'before' and 'after' impact of a new platform service. This makes abstract technical progress tangible and exciting.
Most product demos fail by giving a ground-up tour of features, integrations, and setup, which confuses the customer. A far more effective demo starts by showing the final, valuable output (e.g., the finished report) and simply stating, "This is what you get, and it all happens automatically."