Due to demographic shifts and a post-pandemic re-evaluation of work, employees now hold more power. This requires a fundamental leadership mindset shift: from managing people and processes to enabling their success. High turnover and disengagement are no longer employee problems but leadership failures. A leader's success now depends entirely on the success of their team, meaning 'you work for them'.

Today's leaders are expected to manage employee emotions and take public stances on social issues, roles for which their traditional training did not prepare them. This requires a new skillset centered on empathy and public communication to build trust with a skeptical younger workforce.

As AI handles technical tasks, uniquely human skills like curiosity, empathy, and judgment become paramount. Leaders must adapt their hiring processes to screen for these non-replicable soft skills, which are becoming more valuable than traditional marketing competencies.

Feminine energy in a leadership context refers to traits like empathy, intuition, and creativity. These are not exclusive to women; all leaders, regardless of gender, possess and can draw upon both feminine and masculine energies.

Unlike previous generations who respected positional authority, Gen Z grants influence based on connection and trust. They believe the best idea should win, regardless of who it comes from. To lead them effectively, managers must shift from exercising control to building connection, acting as mentors rather than gatekeepers.

Research shows employees with supportive supervisors engage more warmly with their infant children. This single leadership trait can positively affect a child's emotional regulation, social skills, and academic success, demonstrating that a manager's style has a profound, multi-generational impact far beyond the workplace.

A common misconception is that exercising feminine energy—being empathetic and collaborative—equates to being a pushover. This is false. Leaders can and should maintain strong, clear boundaries while leading from a place of empathy and creativity.

With societal and political issues increasingly entering the workplace, the most critical leadership skills have shifted. Mars' CEO argues that empathy—to listen and connect with employees on a human level—and self-awareness—to navigate sensitive topics without personal bias—are now paramount for maintaining a civil and productive corporate culture.

Contrary to common belief, empathy isn't a fixed personality trait. It's a learnable skill that can be intentionally developed through practices like creative questioning and active listening, making it an accessible and necessary competency for all leaders.