Comfort avoids providing rigid scripts to its affiliates. Instead, they offer a framework—showing what works and what doesn't—and then give creators the freedom to be authentic within those guardrails. This approach prevents content from sounding robotic and empowers creators to find their own voice.
Related Insights
A well-defined brand voice shouldn't stifle creativity; it should channel it. Viewing guidelines as creative constraints—the "rules of the game"—makes the writing process more interesting and fun. This mindset encourages writers to play and innovate within a defined space, rather than just follow orders.
When starting out, resist the pressure to immediately master algorithms and conversion tactics. Instead, follow your intuition and create content that is genuinely you for several months. This builds a sustainable brand and audience connection, which can then be optimized later.
Instead of using AI to generate generic text, leverage it as a partner to enhance your unique voice. A powerful technique is to have AI interview you to create a "story log"—a database of your personal anecdotes and experiences. This provides authentic, non-replicable material for future content.
Audiences connect with genuine, imperfect people, not polished professionals. Overcome the fear of looking awkward or making mistakes, as this authenticity is what viewers seek and will ultimately lead to a stronger connection and following.
To achieve authentic, word-of-mouth growth, Olipop's social media strategy intentionally relies on real customers. A full 70% of its content creators are first-timers, not professional influencers. This ensures the brand's messaging feels genuine and resonates with its audience, fostering high brand affinity.
To achieve genuine endorsements, brands must trust creators. Instead of providing rigid scripts, give them key message points and the freedom to tell the story in their own voice. This creative liberty results in more authentic advertising that resonates with the creator's audience.
Instead of targeting macro-influencers, Comfort focuses on micro-affiliates who are more relatable and authentic. This strategy builds a community of creators who are genuinely excited to grow with the brand, leading to more believable content that resonates with a broad audience.
Instead of traditional strategy, Duolingo's team applies principles from improvisational comedy. Core tenets like 'yes, and' (building on ideas) and 'commit to the bit' (going all-in on a concept) create an environment that encourages bold, reactive, and consistently creative content without internal blockers.
Large companies often stifle authentic stories with restrictive social media policies. The guest advises them to "put your brand ego aside" and trust employees to share. Personal profiles and individual stories have far greater reach and build more trust than polished corporate content.
AI should not be the starting point for creation, as that leads to generic, spam-like output. Instead, begin with a distinct human point of view and strategy. Then, leverage AI to scale that unique perspective, personalize it with data, and amplify its distribution.
