Instead of just gathering feedback, Set Active actively involves its community in creating two major collections per year, letting customers vote on colors, styles, and designs. This transforms them from passive consumers into active stakeholders, ensuring the product resonates and generates guaranteed excitement and sales upon launch.

The founder of Billy Bob's Teeth, a gag gift, reframed his product as a "permission slip for people to be silly." This strategy gives a trivial product a deeper, more compelling purpose by connecting it to a fundamental human desire. This elevates the brand and makes the product more than just a novelty item.

Expanding from puzzles to napkins seems illogical, but Peacework did it to support a marketing campaign for a tomato-themed puzzle. The napkins sold surprisingly well, becoming a major new business arm. This shows that ignoring conventional product expansion advice can uncover unexpected opportunities.

The business-changing insight to create a product line came from an actress who needed a way for her makeup artist to maintain her eyebrows for a six-month film shoot. This specific, high-stakes problem forced the creation of a replicable kit, directly leading to the scalable product business.

To foster customer lifetime value despite offering a lifetime warranty, Peak Design focuses on horizontal product line extension. Instead of encouraging replacements of existing gear, they introduce new products that solve different problems for their core customer, successfully getting their average customer to own over seven distinct items.

While competitors followed the prevailing minimalist, 'beige-on-beige' aesthetic, Peacework Puzzles deliberately chose a maximalist and colorful brand identity. This contrarian approach made them stand out, resonated authentically with a specific audience, and helped build a loyal following.

The team initially saw the large digital game board as the main feature. They later realized the unique, tangible game pieces were the most compelling differentiator from tablets or consoles and pivoted the entire marketing strategy to feature them front and center.

For commodity products with low differentiation (e.g., cereal, razors, shampoo), a collectible can be the deciding factor at the point of purchase. It acts as a powerful lever for trial. A consumer might buy for the collectible initially but discover they like the core product, converting them into a long-term customer.

Your audience will dictate your product roadmap if you listen. Porterfield's evolution was a direct response to customer feedback. They finished her webinar course and asked what to sell. They finished her product course and asked how to market it. The path to her flagship product was paved with their questions.