At Rippling, content creation is not a standalone, organic-only activity. The core philosophy is that almost every piece of creative, from humorous videos to customer stories, is ultimately designed to be used as fuel for their paid media engine. This ensures that brand-building efforts are maximized for reach and have a measurable pathway to impact.

A CMO's primary job is not just external promotion but also internal marketing. This involves consistently communicating marketing's vision, progress, and wins to other departments to secure buy-in, resources, and cross-functional collaboration.

Rippling's VP of Marketing views his role not as a deep specialist in every marketing discipline, but as a "general manager." This founder-like mindset focuses on asking intelligent questions, maintaining a high standard of excellence, and managing diverse teams (product, events, content) effectively, rather than mastering each individual skill.

Companies often bring social media management in-house because they perceive it as less serious than traditional advertising. This is a critical error. Driving real business results through social media is far more complex and difficult than replicating the functions of a traditional creative agency for print or TV commercials.

Ryan Narod shifted Rippling's content from generic, corporate-authored posts to interviews and videos featuring real people. This "human-first" approach, which included hiring people comfortable on camera, was designed to build trust and make the brand more relatable, counterbalancing its strong but impersonal growth marketing engine.

BroBible's publisher evolved from an editor to a crucial liaison between the advertising and editorial teams. This "bridge" role was vital for creating sponsored content that felt authentic to the brand's voice while meeting advertisers' goals—a function often missing in lifestyle media companies.

At MANSCAPED, organic social is not measured by direct sales attribution. Instead, its success is defined by its ability to generate earned media, build brand recognition, and foster community. This mindset allows the team to focus on creating culturally resonant content rather than just promotional posts.

When hiring for social media roles, prioritize candidates who have successfully built their own public platform. This hands-on experience is a non-negotiable prerequisite for understanding platform nuances, virality, and authentic creator collaboration. A traditional corporate background is insufficient for this specific role, as it lacks proof of practical expertise.

Webflow's CMO restructured their team to unify media relations, social media, and influencer marketing under a single PR umbrella. This integrated approach acknowledges that these functions are no longer separate disciplines but interconnected components of brand building.