Rippling's VP of Marketing views his role not as a deep specialist in every marketing discipline, but as a "general manager." This founder-like mindset focuses on asking intelligent questions, maintaining a high standard of excellence, and managing diverse teams (product, events, content) effectively, rather than mastering each individual skill.
Qualified's CMO, Mara Rivera, argues that a leader's success isn't about being an expert in everything. The key is to conquer imposter syndrome and build a team of A-players in domains like demand gen or ops, who can then teach and guide you.
A leader's value isn't being the expert in every marketing function. It's identifying a critical problem, even one they don't fully understand, and taking ownership to push it forward. This often means acting as a project manager: booking the meeting, getting the right people in the room, and driving action items.
GM's marketing chief advises leaders to balance high-level strategy with deep, hands-on involvement in the daily work. This "hands in the kitchen sink" approach ensures leaders stay grounded and connected to the realities of execution, which is critical for agility during periods of transformation.
To be a truly effective leader, you must operate beyond the marketing department. Your influence should extend to sales strategy, product decisions, pricing, and packaging. Confining yourself to a marketing silo is a significant career-limiting mistake.
Generalists' broad skillsets allow them to communicate effectively with sales, product, and rev-ops. This 'multi-lingual' ability is critical for gaining the buy-in necessary for complex strategies like ABM, giving them an edge over siloed specialists by getting them into more strategic conversations.
A core, often overlooked, part of a marketing leader's job is managing the team's composition like a sports GM. This involves making difficult decisions, such as letting go of a high-performing employee whose role is wrong for the company's current stage, in order to reallocate budget and headcount to functions that will drive immediate growth.
Instead of operating within the confines of a marketing department, marketers should adopt the mindset of the CEO. This means focusing on how to change the customer's mind to achieve the company's ultimate goals, rather than getting bogged down in departmental tactics. This approach leads to more influential and strategic work.
Contrary to modern tech management philosophy, the most effective marketing leaders are craftspeople with strong opinions who provide direct feedback. Instead of asking 'probing questions' to guide someone to a conclusion, it's better to state 'I want to do it this way' to uphold a high standard of quality.
The most impactful marketers adopt a founder's mindset by constantly asking if their decisions align with the CEO or CFO's perspective on profitable growth. This leads to creating "boring" — repeatable and consistent — systems, rather than chasing new, shiny projects every quarter.
Jess Cook, with a background in content, identifies her two biggest growth areas as a new VP of Marketing are metrics/reporting and team management. While creative skills get you the job, operational and leadership skills are required to succeed.