CEO Ryan Cohen revealed that GameStop went from over 1,400 corporate employees to just 400, yet became more productive. He argues large corporate teams create bloat, perverse incentives, and delegation of work. The radical downsizing improved focus and business results.

A tornado destroyed a "Sound of Music" store (Best Buy's original name), forcing a massive, open-floor "Best Buy sale" to liquidate damaged inventory. This accidental format proved so successful that it became the foundation for the company's modern, customer-centric retail experience.

Even with a successful playbook from a company like Zoom, a marketing leader must adapt significantly when moving to a new context. Selling a physical product globally introduces complexities like homologation, customs, inventory, and channel sales that require eating 'humble pie' and learning the new business from the ground up.

Sears' decline was epitomized by a CEO who felt like a "stranger" in his own stores and pursued abstract corporate strategies. In contrast, Home Depot mandated that every executive spend time on the floor, ensuring that strategic decisions were grounded in the reality of the customer experience.

While generating massive demand is a goal, it creates significant operational challenges. Actively Black's initial success outstripped its supply chain, leaving revenue on the table and highlighting that fast growth can be as dangerous as no growth if operations cannot keep pace.

Amazon's attempt to 'Amazonify' Whole Foods by adding processed foods like Doritos and Pepsi highlights the brand clash that causes two-thirds of corporate acquisitions to fail. The strategy, which includes hiding junk food in back rooms, is a sign of impatience and a fundamental misunderstanding of the acquired brand's value.

Chipotle made its popular quesadilla a digital-only menu item because it slowed down the physical service line. This highlights a critical business principle: a great marketing or product innovation that compromises the core operational efficiency of the business is ultimately a value-destructive idea and must be modified or rejected.

Focusing solely on direct-to-consumer (DTC) or wholesale is a failed strategy. Nike's retreat from wholesale and Allbirds' late entry into physical retail both backfired. A balanced, multi-channel presence is now a non-negotiable for consumer brands to meet customer expectations.

Corporate leaders are incentivized and wired to pursue growth through acquisition, constantly getting bigger. However, they consistently fail at the strategically crucial, but less glamorous, task of divesting assets at the right time, often holding on until value has significantly eroded.