While AI can attempt complex, hour-long tasks with 50% success, its reliability plummets for longer operations. For mission-critical enterprise use requiring 99.9% success, current AI can only reliably complete tasks taking about three seconds. This necessitates breaking large problems into many small, reliable micro-tasks.

While consumer AI tolerates some inaccuracy, enterprise systems like customer service chatbots require near-perfect reliability. Teams get frustrated because out-of-the-box RAG templates don't meet this high bar. Achieving business-acceptable accuracy requires deep, iterative engineering, not just a vanilla implementation.

Building features like custom commands and sub-agents can look like reliable, deterministic workflows. However, because they are built on non-deterministic LLMs, they fail unpredictably. This misleads users into trusting a fragile abstraction and ultimately results in a poor experience.

Current AI models resemble a student who grinds 10,000 hours on a narrow task. They achieve superhuman performance on benchmarks but lack the broad, adaptable intelligence of someone with less specific training but better general reasoning. This explains the gap between eval scores and real-world utility.

The true danger of LLMs in the workplace isn't just sloppy output, but the erosion of deep thinking. The arduous process of writing forces structured, first-principles reasoning. By making it easy to generate plausible text from bullet points, LLMs allow users to bypass this critical thinking process, leading to shallower insights.

Off-the-shelf AI models can only go so far. The true bottleneck for enterprise adoption is "digitizing judgment"—capturing the unique, context-specific expertise of employees within that company. A document's meaning can change entirely from one company to another, requiring internal labeling.

Unlike deterministic SaaS software that works consistently, AI is probabilistic and doesn't work perfectly out of the box. Achieving 'human-grade' performance (e.g., 99.9% reliability) requires continuous tuning and expert guidance, countering the hype that AI is an immediate, hands-off solution.

For consumer products like ChatGPT, models are already good enough for common queries. However, for complex enterprise tasks like coding, performance is far from solved. This gives model providers a durable path to sustained revenue growth through continued quality improvements aimed at professionals.

The most fundamental challenge in AI today is not scale or architecture, but the fact that models generalize dramatically worse than humans. Solving this sample efficiency and robustness problem is the true key to unlocking the next level of AI capabilities and real-world impact.