AI evaluation shouldn't be confined to engineering silos. Subject matter experts (SMEs) and business users hold the critical domain knowledge to assess what's "good." Providing them with GUI-based tools, like an "eval studio," is crucial for continuous improvement and building trustworthy enterprise AI.
AI agents will automate PM tasks like competitive analysis, user feedback synthesis, and PRD writing. This efficiency gain could shift the standard PM-to-developer ratio from 1:6-10 to 1:20-30, allowing PMs to cover a much broader product surface area and focus on higher-level strategy.
Multi-million dollar salaries for top AI researchers seem absurd, but they may be underpaid. These individuals aren't just employees; they are capital allocators. A single architectural decision can tie up or waste months of capacity on billion-dollar AI clusters, making their judgment incredibly valuable.
While consumer AI tolerates some inaccuracy, enterprise systems like customer service chatbots require near-perfect reliability. Teams get frustrated because out-of-the-box RAG templates don't meet this high bar. Achieving business-acceptable accuracy requires deep, iterative engineering, not just a vanilla implementation.
Traditional "writing-first" cultures create communication gaps and translation errors. With modern AI tools, product managers can now build working prototypes in hours. This "show, don't tell" approach gets ideas validated faster, secures project leadership, and overcomes language and team barriers.
Treating AI evaluation like a final exam is a mistake. For critical enterprise systems, evaluations should be embedded at every step of an agent's workflow (e.g., after planning, before action). This is akin to unit testing in classic software development and is essential for building trustworthy, production-ready agents.
According to IBM's AI Platform VP, Retrieval-Augmented Generation (RAG) was the killer app for enterprises in the first year after ChatGPT's release. RAG allows companies to connect LLMs to their proprietary structured and unstructured data, unlocking immense value from existing knowledge bases and proving to be the most powerful initial methodology.
While AI tools once gave creators an edge, they now risk producing democratized, undifferentiated output. IBM's AI VP, who grew to 200k followers, now uses AI less. The new edge is spending more time on unique human thinking and using AI only for initial ideation, not final writing.