Brands are now combining price hikes with "shrinkflation," a tactic dubbed "maximiniflation." Milka chocolate, for example, raised its price and reduced its bar size, causing a 20% sales drop in Germany. Consumers are now hyper-aware of these dual tactics, making it a critical risk for brand reputation.

Pricing power allows a brand to raise prices without losing customers, effectively fighting the economic principle that demand falls as price rises. This is achieved by creating a brand perception so strong that consumers believe there is no viable substitute.

Consumer Packaged Goods (CPG) companies drove revenue through price increases, but this came at the cost of falling volumes. By pushing prices closer to the perceived value, they eliminated the "consumer surplus"—the extra value a customer feels they get. This made private label alternatives more attractive and damaged long-term brand relevance.

Instacart's AI-driven personalized pricing created a PR crisis because it directly conflicts with the grocery industry's core value proposition of low, consistent prices. This was especially damaging during a period of high inflation, making the company appear exploitative in a price-sensitive market.

When Nespresso priced a feature-rich coffee machine the same as its basic model, customers grew suspicious. Assuming a hidden flaw in the advanced version, they overwhelmingly purchased the simpler one, showing how price equality can paradoxically devalue a superior product.

Maximizing profits in a crisis, such as a hardware store hiking shovel prices during a blizzard, ignores the powerful economic force of fairness. While rational by traditional models, such actions cause public outrage that can inflict far more long-term brand damage than the short-term profits are worth.

While intended to drive sales, frequent discounting damages brand perception by training consumers to see the brand as low-value. This creates a "deselection barrier" where they won't consider it at full price, eroding long-term brand equity for short-term gains.

The strategy of setting an artificially high price to negotiate down is dangerous in an era of high transparency. When customers inevitably discover they paid more than peers, it destroys trust and reputation. Maintain a consistent price, offering flexibility only through standardized commercial levers.

AI uses shopper clickstream and sales data to segment customers and SKUs with precision. This allows brands to offer targeted discounts where needed, maintaining trust by avoiding deceptive practices like shrinkflation and being transparent about necessary price increases on less elastic products.