Instead of just describing a feature when asked during Q&A, share your screen and navigate directly to that section in your product portal. This provides tangible proof, builds trust, and helps prospects visualize themselves using the product, turning hesitation into confidence.
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Instead of guarding prototypes, build a library of high-fidelity, interactive demos and give sales and customer success teams free reign to show them to customers. This democratizes the feedback process, accelerates validation, and eliminates the engineering burden of creating one-off sales demos.
After addressing a prospect's concern, don't assume you've solved it. Explicitly ask if your explanation was sufficient by asking, "Was that enough to satisfy your concern?" This simple check ensures the issue is truly resolved and prevents it from resurfacing later to kill your deal. Most reps answer and move on, which is a critical mistake.
When a prospect asks for a free pilot, treat it as a sign that you failed to build enough confidence in the outcome. Instead of agreeing, diagnose their uncertainty by asking what they still need help predicting. This shifts the conversation back to value and avoids deploying your best resources on your least committed customers.
Go beyond simple customization and build proposals using the customer's own words and lingo from discovery calls. Reflecting their exact language back to them proves you listened and understood their unique pain. This makes them feel heard and emotionally connects them to the solution, creating urgency.
To prove a prospecting video is truly personalized, screen-record yourself on the prospect's LinkedIn profile. As you talk, use an annotation tool to circle their accomplishments or specific job description keywords. This visual cue immediately proves the video was made just for them.
Instead of just sending a proposal PDF, record a two-minute video walking through the pricing. This 'eliminates the game of telephone' by allowing you to directly explain the value behind each line item to the ultimate budget holder, ensuring your champion doesn't miscommunicate the message.
Before the Q&A, prompt on-the-fence prospects with three questions: Will this get me closer to my goals? Does this increase my chance of success? Can I figure out the investment? This shifts the energy, encourages self-persuasion, and provides a clear call to action.
Verkada sold its entire cloud platform not on a daily feature, but on the 'magic' of texting a live camera link. This simple action showcased the platform's modern capabilities in a way legacy systems couldn't, creating an unforgettable 'aha' moment that made the entire value proposition click for buyers.
To sell effectively, avoid leading with product features. Instead, ask diagnostic questions to uncover the buyer's specific problems and desired outcomes. Then, frame your solution using their own words, confirming that your product meets the exact needs they just articulated. This transforms a pitch into a collaborative solution.
To keep non-technical stakeholders engaged, don't show code or API responses. Instead, have team members role-play a customer scenario (e.g., a customer service call) to demonstrate the 'before' and 'after' impact of a new platform service. This makes abstract technical progress tangible and exciting.
