Before the Q&A, prompt on-the-fence prospects with three questions: Will this get me closer to my goals? Does this increase my chance of success? Can I figure out the investment? This shifts the energy, encourages self-persuasion, and provides a clear call to action.
Guest Bob Kosics presents a simplified qualification framework focusing on three critical questions to determine if a deal will close on schedule: Why is the customer buying at all? Why are they buying from you specifically? And why must they buy right now?
Instead of just describing a feature when asked during Q&A, share your screen and navigate directly to that section in your product portal. This provides tangible proof, builds trust, and helps prospects visualize themselves using the product, turning hesitation into confidence.
Instead of asking standard discovery questions, top performers pose strategic questions that require joint exploration. This shifts the dynamic from a sales pitch to a collaborative problem-solving session, creating a deeper partnership and revealing unforeseen opportunities that standard questions would miss.
Fixating on closing a deal triggers negativity bias and creates a sense of desperation that prospects can detect. To counteract this, salespeople should shift their primary objective from 'How do I close this?' to 'How do I help this person?'. This simple reframe leads to better questions, stronger rapport, and more natural closes.
Audience attention and attendance drop sharply after 60 minutes. To maximize sales, start the pitch at 45 minutes and deliver the price and purchase link before the hour mark, when many attendees will inevitably leave for other commitments.
To avoid sounding pushy when asking critical questions about a deal's viability, frame them as necessary steps to ensure the customer's success post-implementation. This shifts the intent from closing a deal to building a successful partnership, encouraging open answers.
Don't pitch features. The salesperson's role is to use questions to widen the gap between a prospect's current painful reality and their aspirational future. The tension created in this 'buying zone' is what motivates a purchase, not a list of your product's capabilities.
Before investing time to create a perfect offer, secure a conditional commitment by asking, 'If I can deliver on these specific things we've discussed, do we have a deal?' This tactic prevents the prospect from backing out to 'think about it' and ensures your efforts are aligned with a committed buyer.
To sell effectively, avoid leading with product features. Instead, ask diagnostic questions to uncover the buyer's specific problems and desired outcomes. Then, frame your solution using their own words, confirming that your product meets the exact needs they just articulated. This transforms a pitch into a collaborative solution.
Instead of pitching a customer, ask them, "Why did you decide to get on this call?" and "Why now?" This forces the prospect to articulate their own pain and why they believe you are the solution, reversing the sales dynamic and revealing core buying motivations.