Building an innovation culture is like making a snowball. Pushing it too hard in one direction will cause it to crumble. Instead, you must let it roll and adapt to the organizational climate, context, and people, allowing it to grow organically.
Adaptable organizations are built on curiosity. This is nurtured not by formal courses, but by leaders encouraging small, daily acts of connecting disparate ideas (e.g., "What did you see this weekend and how can we apply it?"). This builds the collective "mental muscle" for navigating disruption.
Large corporations can avoid stagnation by intentionally preserving the "scrappy" entrepreneurial spirit of their early days. This means empowering local teams and market leaders to operate with an owner's mindset, which fosters accountability and keeps the entire organization agile and innovative.
Siphoning off cutting-edge work to a separate 'labs' group demotivates core teams and disconnects innovation from those who own the customer. Instead, foster 'innovating teams' by making innovation the responsibility of the core product teams themselves.
Forcing innovations to "scale" via top-down mandates often fails by robbing local teams of ownership. A better approach is to let good ideas "spread." If a solution is truly valuable, other teams will naturally adopt it. This pull-based model ensures change sticks and evolves.
The common practice of hiring for "culture fit" creates homogenous teams that stifle creativity and produce the same results. To innovate, actively recruit people who challenge the status quo and think differently. A "culture mismatch" introduces the friction necessary for breakthrough ideas.
Effective creation is not a linear process but a continuous cycle. Start with chaotic ideas, apply strategic constraints to create a tangible asset, and then use the feedback and new questions from your audience—the 'new chaos'—to fuel the next iteration or creation.
Forcing an 'AI culture' is short-sighted. The real goal is to foster a culture that prioritizes continuous growth and learning. This creates an organization that can adapt to any major technological shift, whether the internet, mobile, cloud, or AI. The specific technology is temporary; the capacity to learn is permanent.
Rewarding successful outcomes incentivizes employees to choose less risky, less innovative projects they know they can complete. To foster true moonshots, Alphabet's X rewards behaviors like humility and curiosity, trusting that these habits are the leading indicators of long-term breakthroughs.
Spreading excellence should not be like applying a thin coat of peanut butter across the whole organization. Instead, create a deep "pocket" of excellence in one team or region, perfecting it there first. That expert group then leads the charge to replicate their success in the next pocket, creating a cascading and more robust rollout.
To foster psychological safety for innovation, leaders must publicly celebrate the effort and learning from failed projects, not just successful outcomes. Putting a team on a pedestal for a six-month project that didn't ship sends a stronger signal than any monetary award.