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Citing a quote from legendary investor Jim Breyer, Miles Clements emphasizes that while the science of VC is valuation, the art is knowing when to ignore it. He shares that Accel missed investing in ServiceTitan, a $9B company, by rigidly adhering to valuation multiples for vertical SaaS, learning a costly lesson about the need for flexibility with generational founders.
Unlike Private Equity or public markets, venture is maximally forgiving of high entry valuations. The potential for exponential growth (high variance) means a breakout success can still generate massive returns, even if the initial price was wrong, explaining the industry's tolerance for seemingly irrational valuations.
Top VCs' biggest regrets come from passing on genuinely 'great' founders over solvable diligence issues. Mike Maples Jr. advises that when you encounter this rare trait, you should invest immediately, even if the business model is unclear.
An investor passed on a fund that paid 30-40x revenue for startups, believing quality alone justifies price. Three years later, that fund and its predecessors are underwater. This illustrates that even for great companies, undisciplined entry valuations and the assumption of multiple expansion can lead to poor returns.
Paul Madera of Meritech passed on Palantir four times. Despite being introduced early, his firm repeatedly concluded the price was "out of line," causing them to miss what became the highest multiple software company. This shows how strict valuation discipline can blind investors to category-defining outliers.
This provides a simple but powerful framework for venture investing. For companies in markets with demonstrably huge TAMs (e.g., AI coding), valuation is secondary to backing the winner. For markets with a more uncertain or constrained TAM (e.g., vertical SaaS), traditional valuation discipline and entry price matter significantly.
Strict investment theses (e.g., "only second-time founders") are merely guidelines. The high volume of meetings required in venture capital provides the essential context and pattern recognition needed to identify exceptional outliers that defy rigid heuristics.
Experienced VCs may transition from rigid analytical frameworks to an intuitive search for outliers. Instead of asking if a business plan 'makes sense,' they look for unusual qualities that challenge their worldview and hint at massive potential.
Adhering to strict, dogmatic rules—such as fixed ownership targets or avoiding certain stages—is a primary cause of missing outlier investments. The podcast highlights passing on Cruise due to ownership concerns as a key example. True discipline requires adapting to market changes, not blindly following old rules.
VCs often correctly identify a special founder but then pass due to external factors like competition or perceived market size. Reflecting on missing Scale AI, Benchmark concludes this is a critical error; the person is the signal that should override other concerns.
The founder advises against always pursuing the highest valuation, noting it can lead to immense pressure and difficulties in subsequent rounds if the market normalizes. Prioritizing investor chemistry and a fair, responsible valuation is a more sustainable long-term strategy.