The foundation of clear communication isn't eloquence but active listening. The goal is to understand the other person's perspective before formulating a response, which also helps prevent reactive, stress-induced replies and makes others feel heard.

To reduce hostility between political rivals, framing the conversation around a shared superordinate identity (e.g., 'we are all Americans') is highly effective. This strategy creates a foundation of unity and common purpose before tackling specific points of difference, making subsequent dialogue more constructive.

The three-term U.S. Poet Laureate began writing not to become a poet, but as a response to witnessing injustice against Native communities. Her work originated from a deep-seated need for healing and justice, framing art as a tool for survival and social change rather than just self-expression.

In disagreements, the objective isn't to prove the other person wrong or "win" the argument. The true goal is to achieve mutual understanding. This fundamental shift in perspective transforms a confrontational dynamic into a collaborative one, making difficult conversations more productive.

People often confuse empathy with agreement. In collaborative problem-solving, empathy is a tool for understanding. You can completely disagree with someone's perspective while still working to accurately understand it, which is the necessary first step to finding a solution.

True connection requires humility. Instead of trying to imagine another's viewpoint ("perspective taking"), a more effective approach is to actively seek it out through questions and tentative statements ("perspective getting"). This avoids misreads and shows genuine interest.

History isn't a distant, abstract concept. By framing it in terms of generations ('Seven generations can live under one roof'), historical events like the forced removal of her people become a close, personal reality that shapes present identity and understanding, making history feel tangible.

Joy Harjo emphasizes that Native stories are not uniform. Her own family history includes a great-grandfather who ran an oil company and a grandmother who played saxophone in Indian Territory. This counters the stereotypical and reductive narrative, revealing a more complex, diverse, and resilient reality.

Gaining genuine team alignment is more complex than getting a superficial agreement. It involves actively surfacing unspoken assumptions and hidden contexts to ensure that when the team agrees, they are all agreeing to the same, fully understood plan.