Companies are increasingly opting for high-impact services over software subscriptions or expensive full-time hires. They would rather pay a fractional expert $10k/month for targeted results than commit to a $300k annual salary, creating a win-win economic model.
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AI enables a fundamental shift in business models away from selling access (per seat) or usage (per token) towards selling results. For example, customer support AI will be priced per resolved ticket. This outcome-based model will become the standard as AI's capabilities for completing specific, measurable tasks improve.
The new wave of entrepreneurship isn't about scaling large companies. It's about solopreneurs acting as "gig entrepreneurs" who master and customize a suite of AI tools to deliver bespoke, high-value outcomes for clients, effectively replacing the work of entire small agencies.
AI is making core software functionality nearly free, creating an existential crisis for traditional SaaS companies. The old model of 90%+ gross margins is disappearing. The future will be dominated by a few large AI players with lower margins, alongside a strategic shift towards monetizing high-value services.
The dominant per-user-per-month SaaS business model is becoming obsolete for AI-native companies. The new standard is consumption or outcome-based pricing. Customers will pay for the specific task an AI completes or the value it generates, not for a seat license, fundamentally changing how software is sold.
The current moment is ripe for building new horizontal software giants due to three converging paradigm shifts: a move to outcome-based pricing, AI completing end-to-end tasks as the new unit of value, and a shift from structured schemas to dynamic, unstructured data models.
To penetrate tech-resistant markets like personal injury law, the winning model is not selling AI software but offering an AI-powered service. Finch acts as an outsourced, AI-augmented paralegal team, an easier value proposition for firms to adopt than training existing staff on new, complex tools.
A new class of non-professional developers ("vibe-coders") uses AI tools to build apps but often gets stuck on the final 20% of the work. This creates an opportunity for a service that connects them with experts for short, focused sessions to solve specific roadblocks and ship their projects.
In the age of AI, software is shifting from a tool that assists humans to an agent that completes tasks. The pricing model should reflect this. Instead of a subscription for access (a license), charge for the value created when the AI successfully achieves a business outcome.
Early-stage startups desire senior RevOps leadership but can't afford a full-time hire, often settling for junior talent who learn on the job. Fractional agencies solve this by providing access to world-class, experienced talent on a flexible, as-needed basis, de-risking a critical function.
In a world where AI makes software cheap or free, the primary value shifts to specialized human expertise. Companies can monetize by using their software as a low-cost distribution channel to sell high-margin, high-ticket services that customers cannot easily replicate, like specialized security analysis.