Pure value-based pricing (e.g., per seat) fails for AI products due to unpredictable token costs from power users. Vercel's SVP of Product advises a hybrid model: one metric aligned with value (like seats) and another aligned with cost (like token usage) to ensure profitability.

While AI pushes software toward consumption-based pricing, SAP employs a hybrid model. The CTO explains that enterprise customers are not ready for pure consumption as they require budget predictability and are not yet fully trusting of AI outcomes, forcing a gradual transition away from seat-based licenses.

To increase deal size and escape the limitations of per-user pricing, embed AI into specific, productized use cases. This allows you to create new value-based pricing levers, such as AI credit consumption or custom AI agents, boosting average deal size.

Standard SaaS pricing fails for agentic products because high usage becomes a cost center. Avoid the trap of profiting from non-use. Instead, implement a hybrid model with a fixed base and usage-based overages, or, ideally, tie pricing directly to measurable outcomes generated by the AI.

The dominant per-user-per-month SaaS business model is becoming obsolete for AI-native companies. The new standard is consumption or outcome-based pricing. Customers will pay for the specific task an AI completes or the value it generates, not for a seat license, fundamentally changing how software is sold.

The traditional per-seat SaaS model is losing relevance. As AI allows for the completion of discrete workflows, customers expect to pay for the outcome ('do this thing for me'), not for access. This per-task model is a significant competitive advantage against legacy players.

A key indicator of a truly AI-native business model is its cost structure. If a flat-fee or per-seat model feels comfortable, the company is likely not selling a product whose core value and underlying costs scale with AI usage.

AI SaaS companies have variable, usage-based costs, but customers demand predictable flat fees for procurement. Product Fruits found charging per usage failed. The solution is to accept the uncertainty, create flat-fee plans, and absorb the risk of variable backend costs to close deals.

In the age of AI, software is shifting from a tool that assists humans to an agent that completes tasks. The pricing model should reflect this. Instead of a subscription for access (a license), charge for the value created when the AI successfully achieves a business outcome.