To shift a services-oriented company to a product mindset, frame productization as a competitive advantage. Repeatable, productized solutions offer greater market differentiation than purely custom builds, leading to more effective competition and new deal wins. This tangible benefit helps secure buy-in from sales and leadership.

Before building, founders in complex industries must deeply understand the operational rigor and nuances of their target vertical. This 'operator market fit' ensures the solution addresses real-world workflows, as a one-size-fits-all approach is doomed to fail.

Addressing the human side of strategy is not just about culture. It requires focusing on the 'inside out' perspective by explicitly designing the company's operating model—its core tasks, processes, and collaboration methods—to support and execute strategic choices effectively and consistently.

The best strategists are not those who create the most complex plans, but those who are the best "executionalists." Their primary skill is distilling a complex strategy down to its simple, actionable essence, enabling cross-functional teams to execute without confusion.

Instead of competing in a crowded field on standard terms, redefine the competitive landscape. Build your strategy around a game that only you can win, where your firm's unique capabilities—like talent development or add-on execution—become the most important factors for success.

Instead of matching rivals' strengths, identify their weaknesses or overlooked details, like a poor coffee program. Focusing on these neglected areas allows you to create a unique, best-in-class experience and gain a competitive foothold. Guidara's team calls this 'reverse benchmarking.'

Don't try to compete with hyperscalers like AWS or GCP on their home turf. Instead, differentiate by focusing on areas they inherently neglect, such as multi-cloud management and hybrid on-premise integration. The winning strategy is to fit into and augment a customer's existing cloud strategy, not attempt to replace it.

Founders must distinguish between core competencies unique to their brand (e.g., product design) and commodity tasks (e.g., warehousing). Commodity functions should be outsourced to experts who benefit from economies of scale, freeing up internal resources to focus on what creates true differentiation.

Unlike the common model of a separate, consultant-heavy value creation team, Premira integrates specialists like ex-operators directly into its sector teams. This ensures deep industry expertise is applied to drive top-line growth, not just cost-cutting.