Research shows employees are rapidly adopting AI agents. The primary risk isn't a lack of adoption but that these agents are handicapped by fragmented, incomplete, or siloed data. To succeed, companies must first focus on creating structured, centralized knowledge bases for AI to leverage effectively.
Companies struggle with AI not because of the models, but because their data is siloed. Adopting an 'integration-first' mindset is crucial for creating the unified data foundation AI requires.
The primary barrier to deploying AI agents at scale isn't the models but poor data infrastructure. The vast majority of organizations have immature data systems—uncatalogued, siloed, or outdated—making them unprepared for advanced AI and setting them up for failure.
Marketing leaders pressured to adopt AI are discovering the primary obstacle isn't the technology, but their own internal data infrastructure. Siloed, inconsistently structured data across teams prevents them from effectively leveraging AI for consumer insights and business growth.
Off-the-shelf AI models can only go so far. The true bottleneck for enterprise adoption is "digitizing judgment"—capturing the unique, context-specific expertise of employees within that company. A document's meaning can change entirely from one company to another, requiring internal labeling.
Companies struggle to get value from AI because their data is fragmented across different systems (ERP, CRM, finance) with poor integrity. The primary challenge isn't the AI models themselves, but integrating these disparate data sets into a unified platform that agents can act upon.
A critical learning at LinkedIn was that pointing an AI at an entire company drive for context results in poor performance and hallucinations. The team had to manually curate "golden examples" and specific knowledge bases to train agents effectively, as the AI couldn't discern quality on its own.
Many companies struggle with AI not just because of data challenges, but because they lack the internal expertise, governance, and organizational 'muscle' to use it effectively. Building this human-centric readiness is a critical and often overlooked hurdle for successful AI implementation.
The primary reason multi-million dollar AI initiatives stall or fail is not the sophistication of the models, but the underlying data layer. Traditional data infrastructure creates delays in moving and duplicating information, preventing the real-time, comprehensive data access required for AI to deliver business value. The focus on algorithms misses this foundational roadblock.
The excitement around AI capabilities often masks the real hurdle to enterprise adoption: infrastructure. Success is not determined by the model's sophistication, but by first solving foundational problems of security, cost control, and data integration. This requires a shift from an application-centric to an infrastructure-first mindset.
According to Salesforce's AI chief, the primary challenge for large companies deploying AI is harmonizing data across siloed departments, like sales and marketing. AI cannot operate effectively without connected, unified data, making data integration the crucial first step before any advanced AI implementation.