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  1. The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
  2. #776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising
#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX · Nov 28, 2025

De-risk holiday ads by blending data & creativity. Zappi's CMO analyzes John Lewis's success, emotional resonance, and the role of AI.

Connect Data Silos to Feed Product Insights Directly into Advertising Creative

Brands miss opportunities by testing product, packaging, and advertising in silos. Connecting these data sources creates a powerful feedback loop. For example, a consumer insight about desirable packaging can be directly incorporated into an ad campaign, but only if the data is unified.

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising thumbnail

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Data Fragmentation Is the Biggest Blocker to Enterprise AI Adoption in Marketing

Marketing leaders pressured to adopt AI are discovering the primary obstacle isn't the technology, but their own internal data infrastructure. Siloed, inconsistently structured data across teams prevents them from effectively leveraging AI for consumer insights and business growth.

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising thumbnail

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

UK Holiday Ads Prioritize Brand Building While US Ads Focus on Short-Term Sales Activation

The differing styles of holiday advertising reflect distinct economic realities. The UK's focus on emotional, brand-building "mini-movies" contrasts with the US's faster-paced, transactional approach, which is driven by a more competitive, crowded market.

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising thumbnail

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

John Lewis's Holiday Ad Proves Emotional Resonance Is Measurable, Doubling the UK Norm for "Love"

The perceived success of the emotional John Lewis ad is backed by data from Zappi. Viewers reported the emotion "love" at 44%, double the 22% norm for UK ads. This demonstrates that subjective emotional impact can be quantified and benchmarked against a large dataset.

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising thumbnail

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Ad Testing Should Uncover and Amplify Good Ideas, Not Just Kill Bad Ones

The best use of pre-testing creative concepts isn't as a negative filter to eliminate poor ideas early. Instead, it should be framed as a positive process to identify the most promising concepts, which can then be developed further, taking good ideas and making them great.

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising thumbnail

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Coca-Cola's Ad Shows AI Succeeds When It Enhances Existing Brand Assets Invisibly

AI in creative doesn't have to dilute a brand. Coca-Cola's successful holiday ad used AI, but its high brand recall (83%) was driven by focusing on iconic assets like Santa. The AI execution was effective because it was largely invisible, proving the creative idea still drives the ad, not the tech.

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising thumbnail

#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago