The goal is not to avoid feeling bad, but to break the direct link between negative emotions and negative actions. Maturity is the skill of maintaining your intended, values-driven behavior despite internal turmoil. This allows you to feel your emotions without letting them dictate your conduct.

In a crisis, the instinct is to shout louder and match escalating chaos. True leadership involves 'energetic jujitsu': deliberately slowing down and bringing calmness to the situation. This rare skill is more powerful than simply increasing intensity.

In leadership, especially during conflict, you have a choice. You can be a 'thermometer,' merely reacting to the emotional temperature of the room, or a 'thermostat,' actively setting and controlling it. Great leaders intentionally manage the environment, calming panic or creating urgency as needed, rather than mirroring the ambient mood.

Contrary to common belief, feeling fear is not what prevents leaders from being courageous. The real barrier is the defensive "armor"—behaviors like micromanagement or feigned intensity—that leaders adopt when afraid. The path to courage involves identifying and shedding this armor, not eliminating fear.

Conventional leadership advice suggests suppressing negative emotions. A more powerful approach is to reframe the intense energy behind feelings like rage or fear as a fuel to overcome obstacles, rather than a liability to be contained and hidden.

We often focus on managing negative emotions, but positive ones can be just as problematic. Joy can lead to unhealthy responses like entitlement or reckless celebration. The key is to accept all emotions and focus on crafting a healthy response, regardless of the feeling.

In difficult conversations, leaders fail when focused on their own feelings or ego. The real work is to get to the absolute truth of the situation. This involves moving past your own reaction to understand why the person acted as they did, if the behavior is correctable, and what would truly motivate them to change.

When someone "pushes your buttons," the problem isn't the person pushing, but that you have buttons to be pushed. True emotional resilience comes from dismantling these internal triggers, which are often tied to your sense of worth, rather than trying to protect them from external events.

A growing trend in psychology suggests relabeling emotions like anger as “unpleasant” rather than “negative.” This linguistic shift helps separate the aversive sensation from the emotion's potential long-term benefits or consequences, acknowledging that many difficult feelings have upsides.