The goal is not to avoid feeling bad, but to break the direct link between negative emotions and negative actions. Maturity is the skill of maintaining your intended, values-driven behavior despite internal turmoil. This allows you to feel your emotions without letting them dictate your conduct.

Negative emotions are signals that something needs attention, much like a car's engine light. Don't ignore them. Instead, sit with the feeling to understand it, grant yourself grace for feeling it, and then create a concrete plan to address the root cause.

Rejection isn't just a feeling; it's a neurophysical 'fight or flight' response where your body perceives a threat. Understanding this science helps salespeople detach from the emotional pain and manage it as a biological process, not a personal failing.

The habit of emotional withholding isn't selective. When you consistently suppress feelings like sadness or anger, you also unintentionally stifle your ability to experience and express joy. Emotional health requires being open to the full spectrum of feelings, not just the negative ones.

To handle constant rejection, mentalist Oz Perlman created a separate professional persona. When a trick was rejected, it was "Oz the magician" who failed, not Oz Perlman the person. This emotional distancing prevents personalizing failure and builds resilience, a crucial skill for any public-facing role.

Society often mistakes emotional suppression for strength and discipline, a form of "toxic stoicism." However, true resilience involves feeling emotions deeply and acting despite them. Choosing to be vulnerable—speaking your truth when it's scary—is an act of courage, not weakness.

Anger arises only when something you love has been threatened or hurt. By tracing anger back to the underlying love, you can dissolve the shame and fear associated with the emotion, transforming it into a tool for self-understanding and connection.

Conventional leadership advice suggests suppressing negative emotions. A more powerful approach is to reframe the intense energy behind feelings like rage or fear as a fuel to overcome obstacles, rather than a liability to be contained and hidden.

Counterintuitively, don't rush to get back up after a failure. Linger in that moment to deeply understand the reasons for the loss. This analysis is what allows you to rise again smarter, stronger, and more resilient, preventing you from repeating the same mistakes.