The facilitator's role is to create "productive serendipity." This means carefully architecting the context—agenda, environment, opening questions—but then stepping back to allow the group's interactions to unfold organically, rather than micromanaging the process.
Instead of overwhelming people with logical reasons to change, persuade them by helping them envision a new version of themselves. Use stories and framing like "Imagine what it would be like if..." to invite them to try on the identity associated with the desired action.
Negative emotions are signals that something needs attention, much like a car's engine light. Don't ignore them. Instead, sit with the feeling to understand it, grant yourself grace for feeling it, and then create a concrete plan to address the root cause.
Shift from a relentless "get it all done now" mindset to healthy productivity. Prioritize your week, accept constraints, and end each day by celebrating what you accomplished, rather than dwelling on what remains. This boosts energy and focus.
Effective dialogue in difficult conversations requires more than just listening. You must actively paraphrase the other person's perspective back to them for their confirmation. Only after they agree with your summary should you advocate for your own position.