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Adobe moved away from channel-based silos and redesigned its marketing organization around specific customer groups. These core teams are supported horizontally by centers of excellence, creating a "teams of teams" structure that maps directly to the company's technology stack and ensures customer-centricity.
To create an integrated product suite, Cisco dismantled divisional silos and restructured into a platform-based organization. An org chart directly dictates product architecture, so leaders must design their organization to produce the desired integrated outcome, not just individual products.
To modernize her team, Ally's CMO designed a new structure based on core capabilities (Insights, Execution, Creative, Measurement) rather than traditional functional silos. This model, benchmarked against other high-performing organizations, creates clearer ownership and a more effective workflow.
Rippling structures teams into business units led by GMs who oversee product, sales, and implementation. This is driven by the belief that a unified team focused on a specific customer problem (e.g., IT) delivers a superior end-to-end experience compared to a traditional matrixed organization.
To avoid biased prioritization, structure Marketing Ops as an independent unit rather than placing it under Demand Gen or a sales-led RevOps team. This allows Mops to be a neutral hub, prioritizing projects based on their impact on total company revenue, not just one department's goals.
The marketing team at Adobe actively uses all new software, a practice called "Adobe on Adobe" or "Customer Zero." This process provides invaluable, real-time feedback to engineers, ensures product quality, and gives sales and marketing teams deep product knowledge and credibility with clients.
Canva's marketing org avoids a rigid B2B/B2C split, recognizing users don't distinguish between these contexts. They structure teams by business unit (B2B, B2C, International) and support them with channel centers of excellence, promoting collaboration and a unified brand experience.
Instead of adding AI tools to existing workflows, Qualcomm is radically redesigning its marketing department. The new model places a foundational AI systems architecture at the core, with processes and people organized around it. This holistic approach aims for true transformation rather than incremental efficiency gains.
The term 'retention team' inherently creates a silo separate from acquisition. A more effective approach is reframing all marketing functions as part of one 'customer team.' This mindset shift focuses everyone on the entire journey, from 'entering the door' to 'staying in the house.'
To break down rigid business units, Siemens' CEO is creating horizontal "fabrics" for data, technology, and sales. These thin but powerful layers act like a shared operating system to enforce standards and scale capabilities across the entire organization without a full functional re-org.
In the AI era, shift from silos like 'Demand Gen' to cross-functional pods focused on outcomes like 'Brand Relationship' or 'Product Delight.' This model, inspired by product development, aligns teams to solve specific customer problems and better integrates AI agents directly into core workflows.