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Amy Howe notes that transitioning from McKinsey to an operator role at Ticketmaster required learning a "dose of pragmatism." Unlike consulting, operators must live with the consequences of their decisions, making an implementable plan more valuable than a perfect but unachievable strategy.
The era of stable, long-term planning is over. In a volatile environment, plans become obsolete quickly. The new leadership model is to ensure everyone deeply understands the company's direction and vision, empowering them to constantly adapt their tactics to reach the goal, rather than rigidly follow an outdated plan.
FanDuel CEO Amy Howe's experience managing Ticketmaster through COVID, where revenue dropped to zero, gave her a unique comfort with ambiguity. This resilience became a key asset for leading a high-growth, volatile company like FanDuel.
Amplitude's CEO describes the painful transition from founder (running to the hardest problem) to large-company executive. The latter role requires embracing hierarchy, saying "no" to most things, and managing through leverage rather than direct contribution—a skill set many founders resist and fail to learn.
The most effective operators, dubbed 'dolphins,' can fluidly move between altitudes: operating strategically at 10,000 feet with founders, managing at 5,000 feet, and executing tactically in the weeds at 1,000 feet. This ability to oscillate is a key trait to hire for, especially in advisory or early-stage leadership roles.
The best strategists are not those who create the most complex plans, but those who are the best "executionalists." Their primary skill is distilling a complex strategy down to its simple, actionable essence, enabling cross-functional teams to execute without confusion.
Eventbrite CEO Julia Hartz, a self-described operator, reflects that she was so focused on execution that she couldn't envision the company's ultimate mission. Her advice is a powerful reminder for pragmatic founders: actively allowing yourself to dream about the biggest possible outcome is a critical, learnable skill.
Effective leadership involves more than setting a high-level goal. Leaders must also share the strategic hypotheses, or "bets," on *how* the company will achieve that goal. This missing middle layer is crucial for guiding teams and ensuring their proposals are strategically relevant.
Unlike in big tech where CPOs can be purely visionary, startup CPOs must constantly shift their focus between strategy and execution. This 'pendulum' might swing from 80% strategy in the beginning to 80% execution pre-launch, requiring hands-on leadership to be effective.
The most effective strategist is not the one who creates the most comprehensive plan, but the one who can distill that complexity into a simple, executable essence. A 200-page strategy is worthless if the cross-functional team cannot easily understand and act on it. True strategic work is in simplification.
To truly understand a business, leaders should spend time in a non-scientific, operational role like IT. This 'back of house' experience provides an invaluable perspective on how an organization functions, what other teams value, and the real-world impact of change, creating a more empathetic and effective leader.