Amplitude's CEO notes that unlike previous tech waves, AI adoption was pushed by executives, not engineers. Engineers were initially skeptical, viewing the hype as "grifting," which created internal friction and required a deliberate internal education campaign to overcome.
Amplitude's CEO explains how incumbents counter "feature-not-company" AI startups. They rapidly build the startup's core functionality, give it away for free, and leverage it as a powerful lead generation tool for their existing business, commoditizing the startup's value proposition overnight.
Amplitude's founder, an engineer, learned B2B sales not by reading books but by hiring an expert coach. He emphasizes that complex business skills are like learning a sport or an instrument; they require active practice and direct, critical feedback, a mistake many technically-minded founders make.
Every successful founder journey includes a point where quitting is the most rational decision. Spencer Skates argues the only way to persevere is to anchor to a deeply held intrinsic motivation or a "mission that's greater than yourself." External motivators like money or recognition are insufficient to overcome this existential pain.
Amplitude's CEO transformed his organization not by issuing a product roadmap, but by first focusing on internal education. An "AI week" and hackathons got the engineering team using AI tools like Cursor, building belief and capability before they were tasked with creating new AI features.
When a top engineer planned to leave to found a startup, Amplitude retained him by giving him autonomy to build his own project (AI Visibility). They offered a safe space to learn "while getting paid" and promised to fund his future venture, turning a potential talent loss into a massive product win.
The traditional SaaS method of asking customers what they want doesn't work for AI because customers can't imagine what's possible with the technology's "jagged" capabilities. Instead, teams must start with a deep, technology-first understanding of the models and then map that back to customer problems.
Amplitude's CEO describes the painful transition from founder (running to the hardest problem) to large-company executive. The latter role requires embracing hierarchy, saying "no" to most things, and managing through leverage rather than direct contribution—a skill set many founders resist and fail to learn.