Any element in a sales process, from pitch to demo, that doesn't directly align with the customer's pre-existing demand creates "drag," slowing or killing the deal. The solution is not to push harder on the prospect but to re-engineer the sales motion to remove this friction by aligning with their goals.

Salespeople who focus on being likable can still lose deals if their process is difficult. Buyers may enjoy interacting with them but will ultimately avoid purchasing because slow follow-ups, unclear next steps, and disorganized communication create an exhausting and frustrating buying experience.

Many buyers are purchasing a specific solution for the first time. Sellers must act as consultants, providing a clear buying process map (a mutual action plan) to guide their champion and accelerate the deal, preventing stalls caused by uncertainty.

When a clunky sales process fails, founders often incorrectly conclude their product isn't good enough and retreat to building more features. The real problem is typically the sales motion itself, which isn't aligned with customer demand. This leads to a cycle of building instead of fixing the sales process.

When a salesperson's pipeline is weak, they latch onto any potential deal with desperation. This forces them to rush the sales process, skipping crucial relationship-building steps. The counter-intuitive solution is to slow down, build genuine rapport, and understand the client, which actually speeds up the sales cycle.

To avoid stalled deals, continuously test the prospect's engagement. If a stakeholder consistently fails to meet small commitments—like providing requested information on time—it is a strong indicator that the deal is not a priority for them and is at high risk of stalling.

When you feel like you're trying to convince or 'push' a prospect during a sales call, treat it as a critical signal. This feeling indicates a flaw in your process—either you're targeting the wrong people or misinterpreting their demand. Use this to diagnose and fix the root cause.

A buyer might have an urgent need but lack the time or energy to complete the purchasing process. Salespeople can accelerate these deals by doing all the 'heavy lifting' and making it ridiculously easy to buy. If the process requires significant effort from a busy buyer, the deal will stall despite their interest.

Salespeople often mistake speed for velocity, leading to burnout. True velocity is speed with a clear direction. By shifting from pitching a product (e.g., a copier) to diagnosing the client's core problem (e.g., a communication bottleneck), the sale becomes the logical conclusion, not a forced pitch.