Discounts are effective for closing customers who are already trying to solve a problem. But applying these tactics to prospects without genuine pull manufactures a bad deal, leading to poor implementation and churn. It's a tool for execution, not demand creation.
Instead of using pressure tactics to create urgency, offer guarantees or flexible terms. This de-risks the purchase for the buyer and, more importantly, serves as a powerful, non-verbal signal of your own deep confidence in the solution's value and ability to deliver results.
Frame every negotiation around four core business drivers. Offer discounts not as concessions, but as payments for the customer giving you something valuable: more volume, faster cash payments, a longer contract commitment, or a predictable closing date. This shifts the conversation from haggling to a structured, collaborative process.
Offer a significant, permanent discount exclusively to customers who sign up before a product or location officially launches. This creates urgency and scarcity, driving a large influx of initial customers and ensuring immediate profitability from day one.
Instead of offering a fake, expiring discount to create urgency, frame it as a payment for predictability. Tell the prospect you will pay them a discount in exchange for mutually aligning on a specific close date, which helps you forecast accurately. This turns a sales tactic into a valuable business exchange.
If a customer asks to push a signed deal past an agreed-upon deadline, don't say yes or no. Saying "I don't know if we can hold the price" creates productive uncertainty. This forces them to weigh the risk of losing their discount against the inconvenience of finding a way to sign on time, often leading them to solve the problem themselves.
Two clear red flags indicate a deal is at risk: relying on a single contact and having a close date not tied to a specific buyer deadline. To de-risk a deal, sales reps must engage multiple stakeholders (multi-threading) and anchor the timeline to the buyer's critical business needs.
Contrary to the 'value first, pitch last' model, present the full offer before your launch event even begins. Then, create urgency by offering a new, valuable bonus each day that expires within 24 hours. This strategy leverages peak attendance on day one and frames the purchase as an opportunity to gain extra value rather than a hard sell.
Discounted offers make sales teams feel that prospects are "ready to spend," overcoming their limiting beliefs about selling. This increased conviction is a key mental benefit, even if upsell conversion rates are the same as with free leads. It makes the team more invested in the sales process.
Offering an unprompted discount is described as the "most pathetic thing in sales." It immediately transforms you from a trusted advisor into a transactional salesperson, erodes all built-up trust, and signals that your initial price was inflated.
Deals are lost when salespeople fail to spend enough time in discovery to understand the customer's true need. They must identify the 'moment of demand'—when the customer both recognizes their problem and is ready to decide—rather than rushing to the close with the wrong solution.