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Lloyd Blankfein argues that after a downturn, teams become "gun shy." A great risk manager's role then shifts from repressing risk to actively promoting it, because avoiding all risk guarantees stagnation and prevents future growth.
Effective risk management focuses on preparing for various potential outcomes, not on trying to accurately predict the future. This proactive "what if" planning enables quicker, more decisive action when a crisis hits, making you seem prescient when you're actually just prepared.
To nurture risk-taking, Zalando champions a "dare to fail" principle. Co-CEO Robert Gens warns the alternative is a culture analogous to "poker without blinds"—a game where nobody bets without a perfect hand. This risk-averse environment stifles the calculated risks needed for innovation and growth.
In VCU's investment process, the entire team participates in underwriting and meets managers. This shared ownership model encourages bolder, higher-conviction bets because the responsibility is collective, reducing the fear of individual failure and career risk for junior members.
Bill Winters reveals his biggest error in turning around the bank was aggressively cutting risk. He failed to realize the team's risk appetite had already collapsed, so his actions deepened their paralysis and slowed the eventual recovery, making it harder to restart growth.
To foster a culture of risk-taking and speed, leaders must accept that their role is not to prevent all errors. Instead, they should focus on creating an environment where mistakes are surfaced quickly and corrected without punishment, which is a key artifact of empowerment.
While reining in risk is important, Lloyd Blankfein argues the bulk of a manager's time is spent encouraging teams to take calculated risks again, especially after experiencing setbacks. Overcoming the fear and hesitation that follows a loss is critical for long-term growth.
During crises, Blankfein’s team ignored predictions about likely outcomes. Instead, they focused exclusively on identifying all possible (even low-probability) negative events and creating contingency plans. This readiness allowed them to react faster than competitors when a tail risk event actually occurred.
To encourage bold strategic bets, Adobe's CEO avoids the word "risk" because it can sound irresponsible. He instead calls major pivots "investments." This linguistic shift frames the decision as a calculated allocation of resources towards a potential return, not a reckless gamble.
Effective risk management is a proactive discipline, not a reaction. During good times, Goldman bought protection on assets considered perfectly safe (like AAA-rated securities). This discipline of having hedges when they seem like a waste of money is what provides protection during a real crisis.
To combat a risk-averse culture bred by years of decline, Arvind Krishna encourages teams to present plans with only 50% confidence. This gives them permission to be ambitious. He then builds management buffers to accommodate the inherent uncertainty, unlocking higher productivity.