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To encourage bold strategic bets, Adobe's CEO avoids the word "risk" because it can sound irresponsible. He instead calls major pivots "investments." This linguistic shift frames the decision as a calculated allocation of resources towards a potential return, not a reckless gamble.
A key leadership lesson is to avoid the trap of continuing what made you successful in a previous role. Adobe's CEO intentionally takes a step back each year to disrupt his own focus and identify the one or two areas where he, uniquely as CEO, can impact change at scale.
True innovation requires leaders to adopt a venture capital mindset, accepting that roughly nine out of ten initiatives will fail. This high tolerance for failure, mirroring professional investment odds, is a prerequisite for the psychological safety needed for breakthrough results.
Companies often over-invest in safe, committee-approved ideas that yield minimal results. The real financial danger lies in the missed opportunity of bolder, seemingly riskier campaigns that are more likely to capture consumer attention and drive growth.
To nurture risk-taking, Zalando champions a "dare to fail" principle. Co-CEO Robert Gens warns the alternative is a culture analogous to "poker without blinds"—a game where nobody bets without a perfect hand. This risk-averse environment stifles the calculated risks needed for innovation and growth.
Tailor your innovation story to your company's risk culture. For risk-averse organizations, proactively acknowledging potential problems, barriers, and what could go wrong is more persuasive. For risk-tolerant cultures like Amazon's, leading with opportunity and the potential for learning is more effective.
To manage the psychological difficulty of abandoning a working product with paying customers, Fal's founders convinced themselves their pivot wasn't a drastic change but just a shift in workload. This mental reframing helped them overcome the inertia and social pressure associated with a major strategic change, allowing them to pursue the much larger opportunity in AI inference.
When an experimental campaign failed, Edelman's CEO Richard Edelman protected the mid-level employee responsible. He framed the mistake as a necessary cost of innovation in a new field, explicitly telling the team to "keep pushing boundaries." This response fosters a culture where calculated risks are encouraged rather than punished.
To persuade risk-averse leaders to approve unconventional AI initiatives, shift the focus from the potential upside to the tangible risks of standing still. Paint a clear picture of the competitive disadvantages and missed opportunities the company will face by failing to act.
To get a CEO fully invested, position the rebrand not as a marketing initiative but as foundational infrastructure that touches every part of the business, from HR and recruiting to sales and customer operations. This reframing elevates its importance and ensures cross-departmental adoption.
Executives often see "discovery" as a slow, academic exercise. To overcome this, reframe the process as "derisking" the initiative. By referencing past projects that failed due to unvetted assumptions, you can position research not as a delay, but as a crucial step to prevent costly mistakes.