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While reining in risk is important, Lloyd Blankfein argues the bulk of a manager's time is spent encouraging teams to take calculated risks again, especially after experiencing setbacks. Overcoming the fear and hesitation that follows a loss is critical for long-term growth.
True fearlessness comes from not being scared of hitting rock bottom. By mentally embracing the idea of losing everything and having to rebuild from scratch, you detach from the fear of failure. This mindset allows for aggressive, offense-oriented risk-taking while others are playing defense.
A common trait among high achievers is the ability to reinvent themselves. This process is most profound and difficult after a significant failure. The willingness to learn from that loss and bet on oneself again is a key differentiator for long-term success.
Most leaders fear reputational damage from failure. The antidote is to reframe catastrophic failure not as an end, but as the setup for an even better "rise like a phoenix" narrative. This removes the sting from negative headlines and empowers risk-taking.
Effective risk management focuses on preparing for various potential outcomes, not on trying to accurately predict the future. This proactive "what if" planning enables quicker, more decisive action when a crisis hits, making you seem prescient when you're actually just prepared.
Resilience isn't about avoiding failure but about developing the ability to recover from it swiftly. Experiencing public failure and learning to move on builds a crucial 'muscle' for rebounding. This capacity to bounce back from a loss is more critical for long-term success than maintaining a perfect record.
To nurture risk-taking, Zalando champions a "dare to fail" principle. Co-CEO Robert Gens warns the alternative is a culture analogous to "poker without blinds"—a game where nobody bets without a perfect hand. This risk-averse environment stifles the calculated risks needed for innovation and growth.
Bill Winters reveals his biggest error in turning around the bank was aggressively cutting risk. He failed to realize the team's risk appetite had already collapsed, so his actions deepened their paralysis and slowed the eventual recovery, making it harder to restart growth.
We focus on how to win, but failure is inevitable. How you react to loss determines long-term success. Losing money triggers irrational behavior—chasing losses or getting emotional—that derails any sound strategy. Mastering the emotional response to downswings is the real key.
The most successful people, from Nobel laureates to elite athletes, fail more often than their peers. Their success is a direct result of their willingness to take smart risks and push boundaries, knowing failure is a possible outcome. They adopt a mindset of playing to win rather than the more defensive posture of playing not to lose.
To combat a risk-averse culture bred by years of decline, Arvind Krishna encourages teams to present plans with only 50% confidence. This gives them permission to be ambitious. He then builds management buffers to accommodate the inherent uncertainty, unlocking higher productivity.