Bill Winters reveals his biggest error in turning around the bank was aggressively cutting risk. He failed to realize the team's risk appetite had already collapsed, so his actions deepened their paralysis and slowed the eventual recovery, making it harder to restart growth.
The CEO of Africa's largest bank states they strategically avoid being on the cutting edge. This "fast follower" approach allows them to adopt proven innovations responsibly while avoiding the high costs and risks of being a pioneer.
Bill Winters embraces a leadership style that keeps many options open, which some criticize as indecisiveness. He views it as a strength, allowing him to make a decision only when it's the right time to 'exercise, sell, or shut down that option.'
In a turnaround, a leader's most critical first step is restructuring their direct reports. McLaren's CEO replaced every key leader—CFO, HR, commercial, etc.—to create a unified group that could then drive cultural change down through their own departments.
The most common failure mode for a founder-CEO isn't a lack of competence, but a crisis of confidence. This leads to hesitation on critical decisions, especially firing an underperforming executive. The excuses for delaying are merely symptoms of this confidence gap.
Bill Winters credits his success to taking calculated risks at key career junctures, like leaving a comfortable job for a struggling bank. He advises young professionals to choose the 'reckless route' when faced with a fork in the road, as recovering from failure is easiest early in one's career.
When communicating with shareholders during a crisis, Bill Winters didn't just present a plan. He explained why he, as an outsider with a comfortable life, chose the challenging CEO role. This demonstrated personal conviction in the bank's underlying value, building credibility beyond spreadsheets.
People have an extreme aversion to acute pain. They will accept any level of chronic pain—like a company slowly bleeding out over five years—to avoid the single, difficult conversation or dramatic change required to stop the losing. This explains the long, slow death of many companies.
The most paralyzing decisions for a leader aren't clear-cut choices but dilemmas where every path is painful. Ben Horowitz's decision to take his company public with minimal revenue was a bad idea, but the alternative—bankruptcy—was worse. The key skill is choosing the 'slightly better' path in the abyss, despite the guaranteed negative feedback.
Don't focus on making perfect decisions upfront. Instead, cultivate the ability to quickly reverse a bad decision once you recognize it. The inability to tolerate a known bad situation allows you to cut losses and redeploy resources faster than those paralyzed by fear or sunk costs.
During Standard Chartered's turnaround, CEO Bill Winters made regulators his top priority, even at the short-term expense of shareholders. He argues this is a non-negotiable survival tactic, as regulators are the ones who grant a bank its fundamental license to operate.