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Instead of identifying who is "best" at a task, managers should focus on who "keeps getting asked" to do it. This question reveals critical but informal roles, hidden dependencies, and employees burdened by the "competence tax."

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Struggling founders ask, 'How am I going to do this?' Successful, scaling founders reframe the question to, 'Who on my team can help me achieve this?' The shift from solving the problem yourself to identifying the right person to solve it is the fundamental key to effective delegation.

The org chart is a poor guide to real power. To identify true influencers, observe who sways key decisions and who others look to during disagreements. The most skilled operators then analyze who has the ear of *that* influential person in a "chain analysis."

Just because you are good at a task doesn't mean you should be the one doing it. Founders must evaluate tasks not by their ability to perform them, but by the opportunity cost. If a task prevents you from focusing on unique, high-impact activities only you can do, it must be delegated.

"Glue employees" are team members with high EQ who proactively help others and prioritize the team's success. They are multipliers but often go unnoticed because they aren't traditional "star" performers. Leaders should actively identify them by asking team members who helps them the most and then reward them accordingly.

The crucial coordination and support tasks that act as "glue" for a team are often deemed non-promotable. Companies systematically reward individuals for visible, feature-focused work while overlooking those whose collaborative efforts enable overall team success.

If you consistently feel that "no one can do the job as well as I can," the issue may not be your inability to let go. Instead, it could be a sign that you have the wrong people in place. Before concluding delegation is impossible, assess if you have failed to hire the right talent for the role.

When deciding who to hire next, the most effective strategy is to identify the biggest pain point. Specifically, hire someone to take over the task that you, as the leader, are spending the most time on that you don't want to be doing. This is the key to unlocking your own productivity.

In his first week leading a turnaround, Peter Cuneo asks direct reports to identify who made past mistakes. This question quickly reveals who takes ownership versus who blames others, allowing him to immediately assess his team's character and decide who to keep for the long term.

To find the true influencer, ask how a low-level problem affects high-level business goals (e.g., company growth). The person who can connect these dots, regardless of their title, holds the real power in the decision-making process. They are the one paid to connect daily actions to strategic objectives.

Instead of asking employees what they do, map your core business processes (e.g., customer acquisition). Then, assign each step to a person. This bottom-up approach reveals who is truly driving value and who is overburdened, leading to more accurate role definitions based on business impact.