Instead of siloing agency partners, Red Wing hosts an annual mid-year offsite for its entire roster (creative, PR, performance). The CEO presents, and agencies collaborate on real projects. This ritual treats them as a true extension of the internal team, driving alignment and better work.
Related Insights
To maximize the value of bringing teams together physically, focus on one of three goals. "Doing" involves collaborative work on a key project. "Learning" focuses on gaining business context. "Planning" aligns the team on strategy and roadmaps. This framework ensures gatherings are purposeful and effective.
For 10 years, Red Wing has maintained "The Crew," a consistent group of 20 loyalist customers. They connect monthly via calls with product and marketing teams, providing ruthless and authentic feedback that directly shapes strategy, far beyond what traditional focus groups can offer.
To solve misalignment, the company cascaded OKRs from the CEO down. Critically, regional leaders were made 'champions' of key pillars like user acquisition. This gave them ownership and a direct voice in shaping product solutions, turning potentially adversarial relationships into collaborative partnerships.
True organizational buy-in isn't just a C-level activity. It's a "layer cake" where leaders at each level—from the CMO to ICs—have tailored conversations with their cross-functional partners to ensure shared understanding and commitment to the plan.
To stay current, the marketing team dedicates two hours on 30 Tuesdays a year to a learning forum. Each director owns a theme for the year (e.g., AI, competitive intelligence) and is responsible for programming several sessions, ensuring a constant influx of external ideas and internal cross-pollination.
By changing the lexicon from an adversarial "versus" to a complementary "generation and capture," Ally's marketing team created a shared language. This simple reframe aligns disparate functions toward a common goal, dissolving internal friction and fostering collaboration.
The defining characteristic of a great agency relationship isn't just delivering work, but true integration. They should feel like an extension of the internal team—challenging existing ideas, helping the team grow, and working as a complementary partner rather than a transactional vendor.
Brands can host a single "immersion day" for all shortlisted agencies together. This format allows competitors to meet the team, ask questions openly, and gain deep brand insight simultaneously, fostering transparency and leading to higher-quality, better-informed proposals.
Instead of typical corporate offsites, the Tim Hortons marketing team spends a day at one of its children's camps. They participate in team-building activities designed for campers, directly connecting their daily work to the brand's larger purpose and strengthening internal bonds through a shared mission.