To manage the demands of a side-hustle SaaS, Accel Events' co-founders strategically staggered their personal commitments. They scheduled date nights on different days so one founder was always 'on call' for customer support—a crucial tactic since their main customers ran events on nights and weekends.
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When facing major life changes like a new child or a demanding job, the solution isn't to "hustle harder." Instead, successful founders intentionally pause large, demanding projects (like a new SaaS) and switch to smaller, "step one" businesses or maintenance mode. This preserves momentum without causing burnout.
Contrary to conventional wisdom about delegation, the best management style for a small business founder is to be "all over fucking everything all the time." This means maintaining granular involvement in every aspect of the company—from client happiness to legal spending—to relentlessly drive daily improvements and maintain operational control.
Accel Events justifies its extreme 24/7 support (19-second median response) by the nature of its industry. Unlike arbitrary business deadlines, event dates are concrete and involve thousands of people with plane tickets and hotel rooms. This high-stakes reality requires a support culture built on an intense, non-negotiable sense of urgency.
The long-standing relationship between PhonePe's co-founders, built on deep trust, allows them to be interchangeable in their roles. This enables one to step back during difficult periods while the other steps in, ensuring resilience through crises.
Conventional scaling crushes founders by making them hold everything. Instead, invert the model: create a supportive architecture where your frameworks hold your work, which in turn holds you. This 'nesting bowl' approach enables scaling without feeling responsible for holding everything yourself.
When hiring remote contractors, the founder learned the critical trait isn't just skill, but genuine care for the product's success. After cycling through 20 contractors, he found success with one who was willing to solve urgent bugs on nights and weekends, demonstrating true ownership and partnership.
Instead of scheduling rigid, three-hour co-founder check-ins that often get canceled, adopt a 'counter-puncher' mindset. Keep important topics top-of-mind and seize spontaneous opportunities—like another meeting getting canceled—to have those crucial conversations. This fluid approach is more effective in a chaotic startup environment.
The host uses a "30/30" rule for her marriage: 30 minutes of play and 30 minutes of intentional conversation. Co-founders can adapt this to build rapport and tackle strategic issues. This structured check-in prevents important, non-urgent conversations from being postponed, ensuring long-term alignment.
Don't let the cofounder dynamic run on autopilot. Proactively establish "vows"—commitments on decision-making and conflict resolution. Then, create a regular relationship rhythm for check-ins. This practice of stepping "onto the balcony" to observe the relationship is crucial for long-term health and success.
Accel Events' founder challenges the 'go all in' mantra. He worked a day job for 5 years to bootstrap to $1M ARR. He argues this path, while slower, de-risks the business and proves the concept, allowing founders to hold onto significant ownership instead of raising a large, dilutive seed round early on.