Revenge Of, a comic book and pinball store, forgoes Black Friday sales. Instead, they offer free pinball all day. This counterintuitive 'anti-establishment' event attracts huge crowds, builds community loyalty, and results in higher-than-average sales, proving a unique experience can be more powerful than discounts.
Breeze ran its Black Friday promo for so long that customers tuned it out. They were "missing the wave." The solution was not a small tweak but a complete, real-time relaunch of the promotion with a novel offer, which allowed them to recapture attention and momentum during the peak shopping period.
Carvana's founder revealed that the company's distinctive car vending machines were more than just a marketing stunt. This unique, physical brand experience was a critical element that helped the online car retailer survive, highlighting the power of memorable marketing in a competitive market.
To escape the noise of Black Friday, Set Active created 'Set Miss,' a branded sales event in December. This strategy helps them stand out from competitors by creating their own sales moment. The event has become so successful that it rivals or even surpasses their traditional Black Friday performance.
Instead of offering direct discounts, which can devalue products, consider a double or triple loyalty point event. This strategy incentivizes customers to spend more to earn future rewards, effectively driving sales while encouraging repeat visits and fostering long-term loyalty. It costs little while giving customers a strong incentive.
A ban on a product or activity, like pickleball, can generate significant positive attention and increase consumer demand. By making something feel rebellious or forbidden, a ban creates an allure that traditional marketing can't replicate, as seen with brands like Uber and Red Bull.
A great retail experience goes beyond transactions. Successful brands like Lululemon create "retail theater" by hosting local events like yoga classes in their stores. This builds community and brand loyalty, generating higher long-term ROI than focusing purely on daily sales per square foot.
BFCM customers buy on discount, not brand affinity, and rarely return. Brands must go overboard with post-purchase brand storytelling through multiple channels (email, ads, social) to reinforce the "why" and earn a second purchase from this transactional cohort.
Retailers like Tesco use AI to deploy gamified "challenges" at scale. This experiential approach builds long-term loyalty and emotional connections by engaging customers in a way that moves beyond traditional, transactional price-based promotions.
In-person events create a powerful, hard-to-replicate competitive moat. While rivals can easily copy your digital products or content with AI, they cannot replicate the unique community, experience, and brand loyalty fostered by well-executed IRL gatherings.
Brands running one static Black Friday deal all November see consumer interest wane. The most successful brands introduce a significantly better offer on Thanksgiving evening, creating a massive revenue spike by tapping into learned consumer behavior of waiting for the best deal.