Breeze ran its Black Friday promo for so long that customers tuned it out. They were "missing the wave." The solution was not a small tweak but a complete, real-time relaunch of the promotion with a novel offer, which allowed them to recapture attention and momentum during the peak shopping period.

Related Insights

The weeks following a launch are for intense learning, not just promotion. The goal is to quickly identify high-adopting customer segments and then execute mini 'relaunches' with tailored messaging specifically for them, maximizing impact and conversion.

Don't worry that BFCM shoppers are low-LTV "bargain hunters." The primary goal of the holiday sales period isn't acquiring loyal customers; it's maximizing revenue and boosting your overall blended ROAS. Focus on top-of-funnel acquisition in the months leading up to November.

When running a major sale, eliminate your multi-link bio. A single, direct link to the specific offer removes friction and prevents customer confusion. Adding extra choices in the bio when you have a singular goal is a common mistake that hurts conversions.

Move beyond generic discounts by framing offers around the customer's immediate, often unspoken, intent. For example, a "last minute hero finder" speaks directly to the urgency of holiday shopping, while a "donation impact calculator" targets the specific motivations of year-end charitable giving, making the offer more compelling.

When you increase your BFCM discount (e.g., from 20% to 35%), don't turn off high-performing ads that mention the lower discount. A customer clicking an ad for 20% off and discovering a 35% offer on-site is a pleasant surprise that boosts conversion.

BFCM customers buy on discount, not brand affinity, and rarely return. Brands must go overboard with post-purchase brand storytelling through multiple channels (email, ads, social) to reinforce the "why" and earn a second purchase from this transactional cohort.

To avoid skyrocketing CPMs and intense competition during the traditional Black Friday week, Comfort launches its holiday sales campaign on October 15th. The strategy is to be first to market, capture budget from early shoppers, and build momentum before every other brand starts their promotions.

Contrary to the 'value first, pitch last' model, present the full offer before your launch event even begins. Then, create urgency by offering a new, valuable bonus each day that expires within 24 hours. This strategy leverages peak attendance on day one and frames the purchase as an opportunity to gain extra value rather than a hard sell.

Data shows a predictable drop in shopper intent from roughly November 7th to 20th. Brands should run an initial early November sale, then strategically pull back ad spend during this "dead zone" to preserve budget for the main BFCM push starting around the 21st.

Brands running one static Black Friday deal all November see consumer interest wane. The most successful brands introduce a significantly better offer on Thanksgiving evening, creating a massive revenue spike by tapping into learned consumer behavior of waiting for the best deal.

Revive a Stale BFCM Sale by Introducing a Major, Novel Change Mid-Campaign | RiffOn