When FigJam felt soulless a month before launch, the team made a controversial decision to differentiate it by making it fun. This seemed frivolous but was strategically crucial for encouraging participation and creative expression in brainstorming sessions, especially during the remote-work era.
The era of winning with merely functional software is over. As technology, especially AI, makes baseline functionality easier to build, the key differentiator becomes design excellence and superior craft. Mediocre, 'good enough' products will lose to those that are exceptionally well-designed.
Dylan Field defines taste not as an innate gift but as a point of view developed through a repeatable process. It involves experiencing something, asking "why do I like or dislike this?", and understanding the canon that led to its creation. This allows you to build a framework for judgment.
Figma learned that removing issues preventing users from adopting the product was as important as adding new features. They systematically tackled these blockers—often table stakes features—and saw a direct, measurable improvement in retention and activation after fixing each one.
After the Adobe deal collapsed, Figma launched "Detach," letting any employee leave with severance. This filtered for commitment, reset the team for a "hard-charging startup" mentality, and provided a graceful exit for those who were tired or had joined expecting to work at Adobe.
Dylan Field predicts that AI tools will blur the lines between design, engineering, and product management. Instead of siloed functions, teams will consist of 'product builders' who can contribute across domains but maintain a deep craft in one area. Design becomes even more critical in this new world.
Initial data suggested the market for design tools was too small to build a large business. Figma's founders bet on the trend that design was becoming a key business differentiator, which would force the market to expand. They focused on building for the trend, not the existing TAM.
CEO Dylan Field combats organizational slowness by interrogating project timelines. He seeks to understand the underlying assumptions and separate actual work from "well-intentionally added" padding. This forces teams to reason from first principles and justify the true time required, preventing unnecessary delays.
Despite Figma's massive success, Dylan Field considers their long pre-monetization period a mistake. The company started in 2012 but didn't earn its first revenue until 2017. He strongly advises founders against this path, emphasizing the need to ship and learn from the market more quickly.